The positives were that the Moving Help Center was quick to find loading assistance for us with short notice. The downside was that we probably got their least professional contractor (I'd hope there's better out there working with MHC). The local contractor in Austin wanted first to come early, saying that they were free at the time. We weren't ready, though, and asked that they come at the scheduled time. At the scheduled time the contractor called to say that they were busy unloading things that "some lady had left on the truck for 4 days" and that they'd be late arriving. Had to call a few times to follow up; finally they showed over 90 minutes late. Three came - two men and a woman. Initially they worked but then I noticed that only one man continued to work. When asked I was told that the other guy felt sick but that the female was helping. Actually she wasn't doing much more than watching at that point. I felt like we paid for 2 guys and got the output of 1.25 guys. One hard working man (brother of the contractor) was still slow going, so I ended up carrying furniture and helping out as I was tired of how slow the process went.
The begining of the move was great, communication was great at first, estimator was great, customer service was great and quick responses, the day prior to the move when a driver was supposed to call we recieved no call and had to contact the office and they answered all the questions and said the driver would contact me later in the afternoon or early in the evening with a pick up time for the next morning. they did not call me that night so I called the office that night and actually did get a call from Howard and he sounded very upset that we did not recieve a call and promised me that the driver would call shortly, unbelieveably a very apologetic Mark did call and explain that he was stuck at another move that was taking way longer than it should have. Up until that point things were a little shaky, after that, nothing but great service and we were very happy that we chose Houston 1 movers for our move. Price came out slightly lower then the estimate as well. great company.
Great client benefit. If you require to move, telephone them next discuss your move with Daniel. I am not sure if he is usually like this with all of his customers, all I can say is he is the only representative I spoke to moreover I spoke with over ten different movers before I completed my choice, he made me feel like he thoroughly sensitive regarding my families personal desires, he worked with me on the payment options, described the whole moving situation to the smallest element. In general it was fun plus helpful to talk with this company. Except being one of the best estimates I received, the relocation was truly implausible. Got my families possessions over the weekend, the actual movers were also very professional and considerate. Give them a shot, I am relieved I did. Daniel, kept your word, and now it is my chance. Thanks you.