The positives were that the Moving Help Center was quick to find loading assistance for us with short notice. The downside was that we probably got their least professional contractor (I'd hope there's better out there working with MHC). The local contractor in Austin wanted first to come early, saying that they were free at the time. We weren't ready, though, and asked that they come at the scheduled time. At the scheduled time the contractor called to say that they were busy unloading things that "some lady had left on the truck for 4 days" and that they'd be late arriving. Had to call a few times to follow up; finally they showed over 90 minutes late. Three came - two men and a woman. Initially they worked but then I noticed that only one man continued to work. When asked I was told that the other guy felt sick but that the female was helping. Actually she wasn't doing much more than watching at that point. I felt like we paid for 2 guys and got the output of 1.25 guys. One hard working man (brother of the contractor) was still slow going, so I ended up carrying furniture and helping out as I was tired of how slow the process went.
Showing1-8 of 8results
The begining of the move was great, communication was great at first, estimator was great, customer service was great and quick responses, the day prior to the move when a driver was supposed to call we recieved no call and had to contact the office and they answered all the questions and said the driver would contact me later in the afternoon or early in the evening with a pick up time for the next morning. they did not call me that night so I called the office that night and actually did get a call from Howard and he sounded very upset that we did not recieve a call and promised me that the driver would call shortly, unbelieveably a very apologetic Mark did call and explain that he was stuck at another move that was taking way longer than it should have. Up until that point things were a little shaky, after that, nothing but great service and we were very happy that we chose Houston 1 movers for our move. Price came out slightly lower then the estimate as well. great company.
MESSAGE FROM THE OWNER OF J & S TRASH SERVICE: J & S Trash Service has been serving the residential Houston area since 1974 and over the years we have been both successful and realized areas that need improvement in our services provided. Some of these online reviews are concerning to read as a business that prides itself on customer service. Complaints are opportunities to improve and grow to meet and exceed our customers expectations. In evaluating our service and the concerns presented to us, we have new management in place as of late 2010 and have seen improvement in many areas. As well, we have purchased 2 additional collection trucks to meet heavy demand and as back up in the event a service truck has a mechanical failure. In updating our website and publishing our hours of operations for the management team, residents will not feel a lack of communication. Thank you and we appreciate your business and we look forward to serving you now and in the future.