I went there to get some replacement pipes for my kitchen. I had to replace a garbage disposal and found that one of the pipes had rotted. so I figured I'd just change the whole trap setup. not being familiar with plumbing I went right to the customer service desk to get some help. the woman at the desk used her walkie talkie to another employee named jack. she told him to meet in the plumbing aisle. I went to the aisle and waited and waited. I waited for over 20 minutes and no jack. I went to the customer service desk and the same woman was there saw me coming and walked away. I have worked in retail full and part time and never treated customers this way. this is the worse store I have ever seen for customer service. I left and went to lowes and was helped right away to get all the parts I needed to finish the job and advice on how to make sure I did right. strathman is now off limits to me and many of my friends. i will never shop at another ace hardware again.