Let me start this review by saying I HATE and DISTRUST all doctors, and generally will wait until I am on death’s door before I will be seen. However, this note is to say how HAPPY we are that we discovered Prompt Urgent Care. My fiancee, who is self-employed and does not have insurance, became very sick 48 hours before he was required to drive 1400 miles across the US. The folks at Prompt Urgent Care were very thorough, taking the time to discuss all medical options, and costs with us, making sure all bases were covered, in the most cost effective way possible. Furthermore, in the few minutes we were waiting for the doctor, I became very ill, and it was quickly apparent I needed to be seen as well. But, I was not made to go back out to the waiting room to fill out paperwork and pay. Prompt Urgent Care treated us both without challenge or worry, helping us fill out the additional paperwork, taking my insurance/payment method, and took care of it for me while I was being seen. They even filed all the paperwork for my pain-in-the-rear-end insurance, who completely covered my visit! In addition, I really appreciate being seen in the order in which you came in, unlike some of their competitors, who take all the easy money sports physicals, leaving the actual sick people waiting for hours. Their prices are very affordable, unlike their competitors, who are substantially higher for the non-insurance cash clients. And, my insurance, which seems to be a challenge for everyone else, (Cigna), is not a problem for them. They care about their patients, and you are treated with…KINDNESS, (that means they are nice to you…I know, I was floored…a doctor who cares and is nice?!). Prompt Urgent Care seems to specialize in kindness. And, if you call with any billing issues or questions, they are STILL nice to you. And I know this because I called with a question on my insurance, which they took care of immediately. And finally, I was also very pleased to see they have onsite X-rays, lab testing and vaccinations, along with several other services, which makes them a step above several of their competitors, and gives me, my family and my friends, a new place to go for the majority of our medical needs. Thank you, Prompt Urgent Care. I am no longer terrified and intimidated to go to the doctor. And that means a lot.
8538 Interstate 35 SSan Antonio, TX 78224
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This clinic is the best I have ever visited. The name of the clinic lives up to its name. I was promptly taken care of. If fell down our stairs yesterday. The pain worsened today. I called my physician's office this afternoon to ask if I should get my foot checked out. My doctor's nurse said the doctor would be out of the office for a week. She said I should go to a clinic like Prompt Urgent Care. The staff was professional and friendly, which seems like an unlikely combination. However, the staff here pulled it off. The doctor, nursing staff and front desk employees not only took care of my medical needs but treated me like a family member. After the doctor read the x-rays she took the time to explain the results as if I were the only patient she had to spend time with. My questions were answered with respect and patience. I rarely write reviews. In light of the unusual special care and compassion I experienced I decided to let other's know this place exists. I highly recommend this clinic.
I recently discovered this care center when I had to take my son and I was very pleased with their service. It was later in the evening, right before their closing time but they had no problem seeing us in the last minute. All the staff, from the receptionist to the Doctor were very kind and helpful. We waited a total of 15 minutes from walking in the door to being seen by the Doctor. I believe that most of the waiting time was associated with having to fill out the initial forms because we were seen immediately after I completed them. The staff was very thorough and we felt well taken care of. I highly recommend this facility.