In mybookPets Collection (edit)
Added to your pets collection.
Removed From mybook!

We took this business out of your pets collection.

Spruce Avenue Pet Hospital

Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Business Details



in Business


Regular Hours


General Info:
Please check out our 5 star reviews on YELP.
Extra Phones:

Fax Number: (650) 875-1158

Sponsored Links

Spruce Ave. Pet Hospital

Veterinary Clinics & Hospitals, Veterinarians, Pet Services, Veterinary Specialty Services
Other Information:

Specialties: Dentistry

More »

Less »


Spruce Avenue Pet Hospital


Review this business:
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!


If I could give zero stars I would. The purpose of this letter is to document the events that culminated in the death of our beloved dog Maxi on March 8, 2013 and to alert the public about the actions of Spruce Avenue Pet Hospital. We believe that the hospital acted totally unprofessionally.

First of all, we acknowledge that our dog was very sick, and that is why we sought their services. During the week prior to her passing we were given an IV with fluids and were told to have
...view moreher come in for an X-ray.

On March 8, 2013 we brought our dog into the hospital during the morning. She was very responsive and actually resisted being crated.

At about 3 p.m. that day we called the hospital to see if she was ready to pick up. We called for 30 minutes until someone finally answered the phone. When the hospital finally answered we were told that she was ready to be picked up.

At about 4 p.m. we drove to the hospital to pick up our dog. We were given 2 bottles of pills (one bottle was 40 pills short and we were told that we could pick them up next week). It was explained that Maxi had a heart problem, with water build up and hopefully the medication would make things better. They were to send the x-ray to someone that could provide further guidance.

We were then brought to the front desk and paid for several cans of a new food (at first the person thought Maxi was a cat, but was informed that she was a dog). We were given a card with a hand written number and the lady told us to call at any time if we had any problems with Maxi. She seemed very sincere and it was comforting to know that there was a number that we could call after hours.

Upon arriving home it seemed that Maxi was heavily sedated. She was not able to walk and simply slept. We called the hospital, and the number on the card, but no one answered. For the next 3 hours we continued to call and no one answered. The hand written number (that we were told to call at any time if there were a problem) would go to an answering machine and we left messages asking if Maxi had been sedated and hoping to get a response. None came. Kept calling and calling and leaving messages. No call back.

At about 8 p.m. Maxi grew worse and died in our arms. We were (and still are) devastated. We called again and left a message (not a nice one) on the answering machine indicating that our dog had died and that the hospital had been totally unresponsive.

We grieved all weekend, and on Monday to our shock a message was left on our voicemail from the hospital that Maxi had Pneumonia and that we should come in and purchase additional medication!!! Our dog had been dead for 3 days. The message so disturbed us, that we cannot explain the feeling. They had not even bothered to check for our messages.

We hope that the hospital can learn from this situation. Needless to say we are looking into filing a formal complaint with the State of California veterinary Licensing Board.
view less

Was this helpful?Yes
Flag Abuse

This place is the best 2 take ur pets.They treat & luv ur pet like its theirs!!!!!

Was this helpful?Yes
Flag Abuse
Sponsored Links
Map & Directions
People Also Viewed
Send to Phone
Spruce Avenue Pet Hospital

135 S Spruce AveSouth San FranciscoCA 94080

(650) 873-6880

Send this business listing as a text message to a mobile phone.


Your text message was sent.

To opt out at anytime, send the word STOP to YP411.

To get a help message, send the word HELP to YP411.

There was an error sending your text.

Please try again.

Terms: The recipient of this text message may incur charges depending on their wireless carrier. Not all carriers are currently supported.

Message Business

What would you like to know?



We were unable to send your message. Please try again later.

Add a Photo
Spruce Avenue Pet Hospital

135 S Spruce AveSouth San FranciscoCA 94080

(650) 873-6880

  • Photos should be in .gif, .jpg, or .png format
  • Photos should represent this business (ex. storefront, interior, services/amenities offered, etc.)
  • Photos must not be of an objectionable nature (offensive, profane, pornographic, obscene, etc.)
  • All photos submitted are subjected to YP Terms of Service
Add a New Collection
Oops! There was a problem saving the new custom collection.
Please try again.
Collection Name cannot be empty
Upload a Photo

Remaining Characters: 100

Remaining Characters: 500

We just redesigned! Do you like it?
× Not a Fan

× Thank You!