I purchased a pizza from Dinapoli and when we arrived home after picking it up, we opened the box to find a burned pizza and with no pepperoni (I had ordered a pepperoni and extra topping)! I immediately called Di Napoli. After providing her with my name, cashier insisted that she needed to know my husband's name, even though the order was not placed in his name! After placing me on hold on numerous occasions and for lengthy periods of time, she claimed that I did not place the order ! I asked her how could she forget that she had spoken to me just 20 min prior! She then placed me on hold again and when she came back on line, she mumbled ""20%"". I told her I didn't understand. She then placed me on hold again and informed me that if I go back, she would give me a new pizza. I then refused her offer and asked her why I was charged the extra topping (when main topping was not on pizza), why I was given a burned pizza, and that I found her offer of 20% discount for a burned pizza ridiculous!
I then mailed a letter to owner/manager. He replied with a letter requesting me to call him. I did with no reply. I then called again and instead of offering me what I thought would be the return of money for the burned pizza, he stated that he would fire his employees. I stated that my intent in phone call was not to jeapardize anyones job and besides, I did not blame the employees. I thought the owner should be responsible and thus, he took no responsibility. What a shame. I mentioned to him to keep in mind that when he loses one loyal customer, he loses more! He just concentrated on his employees...NEVER AGAIN WILL I NOR MY FAMILY RETURN TO DI NAPOLIS!!