Sportsman's Guide Inc

Don't ever try to do a return with this company, they will completely mess it up.Ordered boots online for my husband,in his regular size.When arrived,were too small.We paid to return them in the mail,stating would be a RETURN.Same day bought/paid online a 2nd pair in a larger size,received a few days later.Few days later,they send a confirmation email stating they had received the 1st pair we'd mailed back.And they processed it(incorrectly)as an exchange, not a return, and sent us an email stating they were sending us a 3rd pair of boots in the mail. We called to tell them not to ship-we'd already received our correct size.Could they refund our second charge of $69.99 plus shipping since they'd received the 1st pair? No way.They said they would not refund our second $69.99 charge until they received the(mistakenly shipped 3rd pair)boots in the mail.We argued they'd already received 1st pair-they said-the 3rd pair-until those were received they would not refund our money.Totally unfair!

Horrible. Ordered and paid shipping on pontoon seats. they sent the WRONG ones and they were damanged now refuse to send the correct ones and want me to pay to return their mistake DO NOT USE THIS COMPANY

almost the same thing happened to me that happened to dancsm placed an order in jan received two back order notices never heard anymore from them and called them last week to see what was going on with my order they told me my order had been cancelled in july because i never responded to a letter or an email that they sent out i had never received anything in the mail in june when they said they sent it had saved all my emails from them on this matter double checked everything they hadnt sent me either of the two notifications customer service rep was sarcastic snotty and continually talked over me when i was trying to speak with him very very very unhappy about waiting for an order for 9 months and getting nothing

I placed an order in January 2013, the item was placed on back order and I had to tell them, yes I wanted to keep the order. this happened again and I responded, Yes I want to keep the order. I was on line and looked to see the status and found it was cancelled. I spoke with them via e-mail and said I did not respond, so I sent them the e-mail showing they responded and placed it on back order. They then said told me to put it back on order once it was available for order, after waiting 5 months for the item, they admitted it was their fault but would not place my order back on back order. They sent me a $10 coupon code, I cancelled my membership. If this is the way they treat Disabled Veterans, I don't need them. I recommend you never shop with these people. they don't care if you get what you ordered, even when they make the mistake.