Don't ever try to do a return with this company, they will completely mess it up.Ordered boots online for my husband,in his regular size.When arrived,were too small.We paid to return them in the mail,stating would be a RETURN.Same day bought/paid online a 2nd pair in a larger size,received a few days later.Few days later,they send a confirmation email stating they had received the 1st pair we'd mailed back.And they processed it(incorrectly)as an exchange, not a return, and sent us an e...view moremail stating they were sending us a 3rd pair of boots in the mail. We called to tell them not to ship-we'd already received our correct size.Could they refund our second charge of $69.99 plus shipping since they'd received the 1st pair? No way.They said they would not refund our second $69.99 charge until they received the(mistakenly shipped 3rd pair)boots in the mail.We argued they'd already received 1st pair-they said-the 3rd pair-until those were received they would not refund our money.Totally unfair!view less
Sportsman's Guide Inc
- General Info:
- The Sportsman's Guide, established in 1970, operates as a multichannel direct marketer of outdoor gear, general merchandise, and golf equipment and accessories in the United States. The company specializes in catalogs for camping, government surplus, ammunitions and shooting supplies, gifts, and hunting. Its golf warehouse segment offers golf equipment, such as clubs, bags, balls, gloves, shoes, apparel, training aids, multimedia products, and gifts and accessories. Its Web site has a wide selection of more than 90,000 branded items, and offers comprehensive articles on outdoors, columns by experts, women in the outdoors section, maps, weather, fish and game forecasts, and ballistics and arrow shaft selection charts. The Sportsman's Guide operates a more than 330,000-square-foot warehouse, and is headquartered in South St. Paul, Minn.
- Extra Phones:
Phone: (651) 451-3030
Customer Service: (888) 844-0667
- Jansport, Merrell, Remington
- Payment method:
- amex, discover, master card, visa, all major credit cards
- South St. Paul
Sportsmans Guide the-- Corporate Offices
The Sportsmans Guide
- Sporting Goods, Sporting Goods-Wholesale & Manufacturers
- Other Information:
Bike Parking: Yes
Price Range : Average
almost the same thing happened to me that happened to dancsm placed an order in jan received two back order notices never heard anymore from them and called them last week to see what was going on with my order they told me my order had been cancelled in july because i never responded to a letter or an email that they sent out i had never received anything in the mail in june when they said they sent it had saved all my emails from them on this matter double checked everything they had...view morent sent me either of the two notifications customer service rep was sarcastic snotty and continually talked over me when i was trying to speak with him very very very unhappy about waiting for an order for 9 months and getting nothingview less
I placed an order in January 2013, the item was placed on back order and I had to tell them, yes I wanted to keep the order. this happened again and I responded, Yes I want to keep the order. I was on line and looked to see the status and found it was cancelled. I spoke with them via e-mail and said I did not respond, so I sent them the e-mail showing they responded and placed it on back order. They then said told me to put it back on order once it was available for order, after waiti...view moreng 5 months for the item, they admitted it was their fault but would not place my order back on back order. They sent me a $10 coupon code, I cancelled my membership. If this is the way they treat Disabled Veterans, I don't need them. I recommend you never shop with these people. they don't care if you get what you ordered, even when they make the mistake.view less
It's a great place. Especially if you're into Airsoft, Paintball, Hunting, Fishing, Camping... Anything outdoors really. It's mostly a catalogue order agency, but they have some nifty stuff inside the actual walk in store as well. The only downside is that the walk in has a vastly more limited stock, selection and general supply.
They ship quickly. The membership is a great deal IF you plan on either A shopping their often or B buying over $300 in one go. If you do, you'll get 10% ...view moreoff the order the membership is attached to so you essentially get it for free or get more for less. That's how I found out.
They carry everything from car parts, to ammunition (wow... LOTS of ammunition), tents, sleeping bags, shoes, clothes, both utility and fashion on both counts... Crossbows, bolts, jerkey ovens, security systems, game cameras... Seriously, punch in a search on their website and you'll see what I mean.
I've found only two real downsides.
1: The more you sift through their stuff, the more money you want to blow... So, come prepared to spend a lot.
2: If you call in to make your order, the phone sales staff can seem kinda pushy with the ""add ons"" and ""Cross Sales""... After getting frustrated I had a chat with somebody who explained that they actually have to pitch that stuff. I kinda felt bad... But I chose to give the guy a break and ended up getting a really good deal on batteries for the kindness...lolview less
SCAM! They get you to sign up for the club for $30. It sounds like a good deal because you get an immediate discount, but THEN they restrict your purchase so that the only thing you can buy is the $30 club membership. The customer service lady laughed at me and said that they restricted the shipment so that they could collect $30 for doing nothing! I am calling my bank as I write this.