We discovered that our dehumidifier had been leaking in our basement for up to 2 weeks. The carpet was soaked. We found M.S.I. online and called the number and left a message around 11 PM. Joe returned our call minutes later! He told us he would be out in the morning to assess the damage. The next day, Joe arrived and told us the exact work that would need to be done (remove carpet padding, remove damaged drywall, dry and clean the carpet and treat everything) and gave us an estimate. He returned later that day with another individual and they went right to work. In a few hours, the wet padding and drywall had been removed and the fans were set up. Joe kept us informed of his progress throughout the day, like showing us the thermal imaging he used on the walls to check for water damage. Joe returned the next morning to check on the carpet. He checked the bacteria levels in the carpet using a cotton swab and high tech handheld device and the levels were normal, meaning we could keep the carpet! The carpet was still a little damp, so Joe said he would wait another day before cleaning it. When he returned, the carpet was cleaned and the fans were set up again. The legs of our furniture were also treated. A few days later, Joe made his final trip to our home to remove the fans. He recommended some people to replace the carpet padding and drywall. Joe was extremely professional and courteous. He regularly kept us informed about what he was doing and why. Even though he was traveling over an hour to our home each time, he made several trips, including one time just to check on things. The initial estimate was right on. Joe was very nice to our son, who really enjoyed watching M.S.I. work. We are very pleased with the work that was done and happy that we chose M.S.I. ----- A few weeks later... I was attempting some modifications to our shower valve without shutting off the main water supply beforehand. This resulted in water flowing behind our shower wall into the kitchen below! My wife rushed to turn off the main water supply but a lot of damage had already been done. After having some emergency work done by a plumber, we called MSI. We were aware of Joe's company because we had hired him do some cleanup on our basement less than 2 months beforehand because of a leaky dehumidifier. Joe arrived the next morning to assess the damage. He told us his team would be sealing off our kitchen for a couple days so they could remove the ceiling (2 feet beyond the edge of all water damage) without spreading any dust. The MSI team started work a couple days later, although Joe was willing to start even sooner. They sealed off the kitchen and cut out the drywall ceiling. They also cut out the wall behind the shower (in our master closet) because it was wet. Joe shampooed the carpet in our closet and his team tore all of the plastic walls down and left our kitchen cleaner than it was before the leak! Throughout the process, MSI had fans and a dehumidifier running to dry everything out. This was the second time we had used MSI and we were very happy customers again. Joe and his team were very professional and courteous. I can't recommend MSI enough!
We had a leak in our basement but it took a long time to identify its source. Finally, we discovered that the water intrusion was the result of defective stucco and inadequate flashing around the windows of the house. We ended up with a mold problem in the area of the leak and I got a quote from a local company to remediate it. Since I had nothing to compare to the quote I got, I decided to call MSI when I saw that they had won multiple awards on Angie's List and on the "Best of Philadelphia" list. MSI came out and remediated the mold for us. I called MSI and when Joe called me back, I explained my situation and advised him that I was mainly interested in getting a price comparison. Joe immediately cautioned me that there are no standard protocols in mold remediation and going with the cheapest price was not always the best strategy. He said that his policy was, simply put, OVERKILL. I assumed he was trying to prepare me for an estimate way above the amount of the first estimate I got (which was slightly over $4000). He was able to come out to my house within a day or two of our initial conversation which I really appreciated, because I was hoping to get the work done before the Thanksgiving holiday. When he arrived, I asked him if he thought it would be necessary to remove as much drywall (and whatever materials beneath the drywall that were damaged) as the other contractor proposed to do. Joe explained that his policy is to remove only visibly damaged drywall (and damaged materials underneath) as well as all of the drywall (and underlying materials, where necessary) that is a specified distance out from any visibly damaged drywall and then only remove more than that if necessary. He said that he does not like to quote his customers a price for work which may not need to be done. Joe's estimate was 40% less expensive than his competitor's, and he spent a substantial amount of time explaining what he would be doing and answering all of my questions, so I hired him to perform the work. After speaking with him at length, it was abundantly clear, even beyond his educated, personable, and informative demeanor, that Joe was a man of great character and possessed of an honest work ethic. When his work crew arrived (exactly when they were supposed to!) to start the remediation, Joe accompanied them and took time to explain everything they would be doing and what materials they would be using to complete the job. In moving their equipment into my house, they were extremely respectful of my belongings and took great care to prevent any damage to anything in their way. The work was completed within the specified time frame and within the estimated cost. I could not be more impressed with the quality of service I received and the professionalism of Joe and his employees. They resolved what had been a stressful situation in the most efficient and cost effective manner possible. While I hope not to have future water leakage problems, it is comforting to know that I have someone that I trust to call if I do. I heartily recommend Joe and MSI to anyone who needs mold remediation services!
We cannot speak highly enough about M.S.I and its owner Joe. Recently we hired M.S.I to clean-up some mold we had in an attic crawlspace. When we called to have the space tested for active mold, Joe worked with our schedule and came out after we got home from work two days after the initial call. During the testing he explained everything he was doing and was more than willing to answer any questions my wife and I had. He explained the different treatment options to us and gave us an honest recommendation on what treatment we should pursue (i.e. – told us straight up that it wasn’t necessary to do the most expensive option and why). Within a week we received an official report from the testing, along with a clearly written contract explaining the treatment we had agreed upon, the responsibilities of M.S.I, and our responsibilities. Once we scheduled the treatment Joe stayed in communication with us, making sure to let us know about any delays that would affect our start time. When we needed to switch the schedule around, Joe was extremely accommodating. During the entire process it never took more than a couple of hours to get Joe on the phone, in most cases I was able to get him immediately. During the treatment M.S.I showed up every day on time, worked the entire time they were there, and actually finished the job a little earlier than expected. M.S.I did an excellent job containing any mess to the area they were working in, and cleaned up after themselves when they were done. We have been dealing with a lot of small contractors lately, and I have got to say it was really refreshing to work with a contractor who not only did the job well but understood how important it was to communicate what was going on with us. I would highly recommend M.S.I. to anyone!