How to Get the Most Out of Auto Repair Shops »
Your car is a big part of your life. You need it to last, but many times getting maintenance work done at auto repair shops can br…
11500 Roosevelt BlvdPhiladelphia, PA 19116
From Business: Welcome to Faulkner Hyundai. Our goal is to provide the best car buying experience possible for our Hyundai customers in Northeast Philly, Bensalem, and Langhorne. …
500 West Route 70Marlton, NJ 08053
From Business: Burns Buick GMC in Marlton, NJ, is your premier Burlington County Buick GMC and used car dealer - serving Cherry Hill, Mount Laurel, Camden County, Gloucester Count…
3400 Route 42Blackwood, NJ 08012
From Business: Hyundai of Turnersville is one of the leading Hyundai dealerships in Turnersville in New Jersey. It deals in coupes, sedans, vans, trucks and sport utility vehicles…
100 W Lancaster AvePaoli, PA 19301
From Business: Matthews Paoli Ford is an automobile dealership that provides a range of cars, trucks, sport utility vehicles and vans from various brands. Its new inventory includ…
Your car is a big part of your life. You need it to last, but many times getting maintenance work done at auto repair shops can br…
You need a reliable auto repair shop you can count on when it's time to take your car in for care. Get good tips for finding the b…
Some auto repair service shops may target women as uninformed consumers they can overcharge. Find out about common scams and strat…
I was always taught that you treat others as you would want to be treated. I experienced this lesson first hand on September 1-2, 2015 through your service department and awesome employees. On August 31st, my mother and I left SC on a road trip to visit her older sisters in Philadelphia. When we arrived in Hershey, my mother thought she heard a noise coming from the front passenger side wheel. Initially, I did not hear the noise. After touring the Hershey Chocolate Factory, we hit the road and headed to Lancaster, PA. It was then, that I began to hear some noise. The noise began to gradually get worse and I began to feel it. Of course, I felt frustrated, disheartened and didn't know what to do after trying to seeking assistance from two other dealerships. I knew something major was wrong and didn't know how long it would be before my vehicle would stop operating or become unsafe to drive. After praying, calming myself and determining the next plan of action, I found your dealership and was fortunate/blessed that the operator transferred my call to the service department and the Service Manager, Danny, whom I describe as my angel on earth. I shared the above story with him and he said something that gave me hope that someone was willing to take the time to assist me. He said that he didn't know whether he could help, but if it was his mother, daughter or sister, he wouldn't want them stranded while traveling and asked that I bring the vehicle to the service department to at least be checked to make sure it was safe to drive. I arrived at 6:00 PM and he was assisting another family but made me feel at eased that I was in the right place. I realized while talking to him that Danny was one in a million. He has the gift and skills of excellent customer service and empathy for his customers. These qualities are hard to find in our fast paste and sometimes uncaring, non-flexible and unaccommodating world. Danny contacted me on September 2nd with great news. The problem was the right front hub bearing assembly needed to be replaced. He explained the cost and procedures. While waiting to pick up my vehicle, I observed customers interacting with Danny and realized that his character, personality, attention to detail and rapport with customers and fellow employees has allowed him to establish a community in the service department in which customers feel welcomed and cared for and are not afraid to communicate their needs, give compliments and thanks to the service department employees. What I experienced and observed can only happen when a company/team has established a culture and environment in which all stakeholders are valued, appreciated and respected. My mother and I arrived safely back home in SC. The Equinox sounds and drives great! Once again, I thank your company, the Gordon Chevrolet family, Danny and the entire service department.
Ive been meaning to post this review for a while but havent had the time recently, but here it goes! I can not recommend highly enough a better place to take your car for any type of service be it mechanical or auto body. I found Pinnacle Automotive & Tires through Yelp and, based on the reviews, decided to bring my car there for service. I had just bought a used 1982 Mercedes Benz 300D Turbo Diesel and needed a good mechanic because I was going to use the car to commute from Philly to DC on a daily basis, so I needed my car reliable. I brought my newly bought car in for a thorough inspection (which I should have done before I bought it) and Pinnacle gave me a laundry list of problems. They were very nice however and well aware that I didn't have a lot of money, so they kindly told me what absolutely needed to be repaired and then helped me form a plan to take care of the other repairs in the future. Long story short, the Mercedes ended up being a money pit and I sold it lol. Then, I bought a 2009 VW New Beetle and decided to continue to use Pinnacle as my repair shop rather than the dealer just because of their superior customer service. Mark, Dennis, Demond, and the rest of the team are great. They know me by name and remember little details about me which really makes a difference. They always address me as Mr. Pinto and are always enthusiastic when they greet me. I'm picky when it comes to my car, so when I requested a specific type of oil be used during an oil change that they didn't carry, Demond went out of his way to special order the oil for me and get the oil change done within a matter of hours. Then, I got into an accident with my new car and did some body damage and damage to the rear axel. I took my car to Pinnacle and they arranged everything with my insurance company and got the job done efficiently. The work was spectacular, second to none,and you wouldn't even know that I had gotten into an accident. I was very very very pleasesed and cant thank them enough. At the time, I also had them change the oil in my car since it was at the shop anyway and the owner, Mark, was kind enough to give me a discount on those services since I just dropped close to $4000 in repairs at their shop. Trust me guys and gals, Pinnacle Automotive is the place to go to get your car serviced! They are staffed by wonderful people, expert technicians, and do exceptional work. I can honestly say from experience Pinnacle is definitely THE one stop shop for all of your auto repair needs.
with a repair shop i feel comfortable going to!! Let me start by saying, This is the first review i have ever written. ever- i feel i need to spread the word, especially to all females, and car illiterate people such as myself. So, I have had my car for 6 years, since then i have had numerous problems, and a complete rebuild of my engine! a year and a half ago i started to experience, again, the same problems which led to the rebuilding of my engine which cost me very close to $5,000 altogether!! I towed my car to a few of the local mechanics here in the Manayunk area whom all told me that it would cost me *thousands* of dollars to repair! i did not have the $$ for this so i had the car sitting in the road for a year not knowing what to do and since i had just paid off the car i did not want to just get rid of it. so i waited. I met Chuck a couple of weeks ago and explained to him my situation. he gave me a rundown of what the potential problems could be, and said first things first, replace the battery and if it turns over, or hopefully starts, we will go from there. being that my car did not run in the first place i couldn't get it to the shop to do this. so he offered to come to where the car was on his off time and put it in for me! ( a mechanic making house calls?? unheard of!)so he did, and it started! so in less than a week my car was back to life, running beautifully and has cost me less than $300!!! Much better than the other estimates of thousands of dollars i got in the past! Chuck walked me through, and showed me step by step what he was doing, AND why! he didn't try to scam me because im a female and didn't know much about cars by adding extra unnecessary repairs, (which happens more often than not!) I am so thankful to have stumbled upon this repair shop!!! Chuck and his staff are VERY friendly and attentive, which makes going to the mechanic less stressful than it already is! I have been to many mechanics in my day and this was the first time i didn't feel as if i was being ripped off and being taken advantage of. I will never go to any other mechanic. I highly recommend Chuck's garage! Thanks Chuck.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.