How to Get the Most Out of Auto Repair Shops »
Your car is a big part of your life. You need it to last, but many times getting maintenance work done at auto repair shops can br…
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From Business: Our only goal is the customer's total satisfaction. We want you to always ask for SuperGlass when you need a windshield crack repair. We are prepared to perform abo…
You need a reliable auto repair shop you can count on when it's time to take your car in for care. Get good tips for finding the b…
Some auto repair service shops may target women as uninformed consumers they can overcharge. Find out about common scams and strat…
This shop is the best place in Tampa and surrounding counties for auto services and/or tires. I used to reside in the area but have moved however, I will continue to travel the distance to McGee’s. First and foremost the staff is not only friendly, yet is knowledgeable enough to relay information to me in terms that I can understand. They explain to me what is occurring, why it is occurring, and how it can affect my vehicle overall. As a single woman who does not understand the mechanics of the automotive industry, it was very intimidating to speak to other auto service businesses and I often questioned other stores integrity and honesty. This has never been the case at McGee’s on Sheldon Road. The most recent example: I was having an issue where my battery would constantly die on me, even after long travels. I took it to a nearby auto-parts store where they plugged in my vehicle to their computer and told me that the battery was good. Confused and unsure of what to do, I called McGee’s. I spoke with the manager, Larry. He insisted that with the issues I was describing to him that it was the in fact the battery. Now normally, I would be very skeptical but I have been going to McGee’s for many years now, even before the name change, and have always had honest services. Larry told me to come to the store and the guys would replace my battery and if that did not fix the issue then I could return the battery. I called another local auto-parts to see how much a battery would cost me that price was not only 25% more expensive than McGee’s, but it did not even include installation. But here I was faced with another dilemma. It was 5:30, on a Friday, and I was in New Port Richey at the moment. I feared I would not make it in time, with traffic, by 6:00pm when the store closed. However, Larry asked me to hold, and spoke to his staff. When he returned to the line, he informed me that a few members of his team were willing to stay late and wait for me. I arrived at McGee’s around 6:15pm and even though it was only 15 minutes, it was a Friday and no one wants to stay late on a Friday. But they did and they replaced my battery. I never did return the battery because Larry was in fact correct and the computer was wrong, it was the battery. The kind of customer service this location delivers has not only surpassed my expectations but has gone above and beyond on numerous occasions, no matter the financial profit. It is because of Larry and his amazing team, I refuse to allow any other person or place maintenance my vehicle. I recommend this place to everyone including my own grandmother because I know that the staff the will be honest and true to her as if she was their grandmother. Thank you to Larry and his team for being so kind and committed to your customers. I will continue to recommend you and the shop to anyone who questions.
The service that I received at Kelley's Auto was absolutely SUPERB! The mechanics there were nothing but very friendly and caring, and by far, the MOST HONEST & TRUSTWORTHY mechanics I have ever encountered thus far! I have a 2003 Toyota Celica, and I usually take my car directly to Toyota for oil changes and other various car service check-ups because I could never find an honest mechanic, and I figured I'd just go straight to the dealership to get my car serviced. After hearing about this place from my father, I decided to give it a shot, and let me tell you, THANK GOODNESS I DID!!! The Toyota dealership not only missed the fact that I was completely out of transmission fluid, and charged me for my headlight to be replaced but never actually replaced it, they also told me that my automatic passenger window motor was shot dead and needed to be replaced (which was a staggering $500 bucks according to the Toyota dealership), when in fact, that was NOT the case at all!!! After taking my car to Kelley's Auto, the mechanics there (Kim & Mark) informed me that there was NOTHING wrong with my automatic passenger window's motor...I basically just accidentally had the child-proof lock on and that's why it wouldn't go down! Furthermore, the Toyota dealership told me that my brakes needed to be replaced entirely (which was an additional $500 bucks!), and after the mechanics at Kelley's Auto took a look at my brakes, they informed me that they just needed to be "cleaned," and still had "plenty of life left on them," and did NOT need to be replaced at this point in time whatsoever!!! KELLEY'S AUTO SAVED ME A WHOLE $1,000 DOLLARS AND I AM SO THANKFUL THAT I TOOK MY FATHER'S ADVICE AND WENT TO GO SEE THEM INSTEAD OF GETTING RIPPED OFF BY MY REGULAR TOYOTA SERVICE DEALERSHIP THAT I USED TO ALWAYS GO TO!!! Not only did Kelley's Auto save me a fortune, but the repairs that they did do on my car were VERY reasonably priced, and were definitely within my budget. LISTEN UP PEOPLE OUT THERE...IF YOU NEED YOUR CAR SERVICED FOR ANY REASON WHATSOEVER, MAKE SURE YOU AT LEAST GIVE KELLEY'S AUTO A SHOT BECAUSE YOU WILL NOT WHATSOEVER REGRET IT I PROMISE YOU!!! But don't take my word for it...GO AND SEE THEM AND SEE FOR YOURSELF! THANK YOU SO VERY MUCH FOR THE EXCELLENT CUSTOMER SERVICE KELLEY'S AUTO AND THANK YOU FOR BEING SO HONEST WITH ME ABOUT WHAT REALLY NEEDED TO BE REPAIRED IN MY CAR! I am so glad to know that there are still trustworthy mechanics out there that will diagnose and repair one's car with such honest and integrity. YOU GUYS ROCK!!! THANK YOU AGAIN!!! -M.A. from Tampa, Florida
Only place I'd take a car or truck for anything non-warranty. Found them after Bill Currie tried to burn us twice and they have been great .... from Chevy trucks, to Ford Escapes and Toyota Ravs they've handled them all... been going there for over 5 years.... the work is warranted, reasonably priced, and you wont get ripped off. Dan is straight up and that can be hard to find these days ... if you ever want to test the "integrity" of a mechanic, send in your daughter with a charge card and a "known" issue. At Gillett's, they will find and fix that problem, and that problem only.... There are a lot of places that will "find" all kinds of things "wrong", that are non-existent. Sent my daughter to Bill Currie with a small power steering leak ... they wanted to put in a new power steering pump for around $700 ... the thing is, the only thing wrong was that the spring clip holding the hose from the reservoir had cracked the hose at the connection. The second time she had to take it in was for a safety recall on the seat belts or something .... she called saying they found that the front brake pads were metal to metal with the rotors and the rear brake pads and drums needed replacing immediately as well. I had done both front and back less than nine months prior so I told her to go home where I pulled a front an rear wheel, took photo's of what Bill Curries "service writer" called "metal to metal" and drove back to the dealership. I went straight to the "sharp dressed" service manager, showed him the copy of the service order/recommendations from my daughter, and then the pictures I had just taken. He backpedaled like nobody's business and I left after asking him to please, next time you want to steal from me ... come to my house to do it so I can legally respond accordingly. No one at Gillett Auto wears a tie, but they're honest and reliable. It seems like from Factory service centers to court houses to capitol hill, the biggest thieves and liars all wear ties ....
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.