I'm very scared about getting my hair cut because of previous experiences, but once I decide to get it cut, I need to get it cut ASAP or I end up talking myself out of it. Therefore, I usually only get my hair cut about once a year. I decided I wanted my hair cut late afternoon on a Saturday and called to see if they were still open. Everyone else had closed at 5:00. The owner had a couple of last-minute walk-ins (prepping for a school dance) she was working on but said she'd see me. WOW - great Customer Service!!! After she was done with the gals she washed my hair and we spent some time going through the styling books to see what would work best with my face/angles and my hair type. Once we decided on a style, she looked at my hair (it's a bit naturally wavy) to see how she could get the finished product and how she would need to do it because of my hair. Even though I was a last-minute walk-in (after closing hours!), she took her time and at no point did I feel like she was rushing to get out of there. We chatted throughout the entire cut very naturally and she has a very personable demeanor. And the cut? Well, I love it! Right now I have "the day after" with the new cut and need to learn about "styling" for work, but I just ran my fingers through my hair first thing this morning and it was passable for public viewing - which was exactly what I wanted! And I know that when I go back to work it's going to be very easy for me to style to something a bit more professional. I would highly recommend this salon and I'm sure I won't be waiting another year to get my hair cut.