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Victory Lane Quick Oil Change

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Business Details

25

years

in Business

Hours:

Regular Hours

Extra Phones:

Phone: (248) 486-1630

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Payment method:
amex, visa, discover, all major credit cards
AKA:

Victory Lane Quick Oil Change Inc

Categories:
Auto Oil & Lube, Auto Repair & Service
Other Information:

Parking: Lot, Free

Wheelchair Accessible: Yes

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Reviews

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Updated: 4/19/2016
Overall

No hello, no greeting at all. First words from the technician is "Hey, this oil looks terrible. You are going to need a flush". I told him I was just getting oil change to sell the vehicle. Then he never said a word after that. Only good thing is that they seems to do the oil change right but they did not check everything that they are supposed to like the air filter.
These employees need some basic customer service training but I won't notice because i'm not coming back.

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Updated: 4/19/2016
Overall
Victory Lane does have great s...

Victory Lane does have great service but I do dread going there because of the pressure. I completely understand trying to sell products and preventive maintenance but when I say "Im all set, I dont need anything" that should be good enough. Dont ask me to get out of my car to see something that Im completely aware of. And please dont make me say "Im all set...thanks!" 3 times either. They could lay off the pressure maybe inform the customer ONCE and let it go. Other than that...its great and I will continue to be a customer.

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Posted: 8/18/2011

Overall
Very good

Excellent customer service. Sure, they offered more products, but I didn't feel pressured to buy. Very knowledgeable about routine and scheduled maintenance. Quick and easy.

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Posted: 12/4/2007

Overall
pressure

well, they are pretty quick, but they do pressure you into other items.

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claimed iconBusiness Response.12/16/2007

I want to thank you for your response. I am the owner of Victory Lane South Lyon. If you felt pressured to buy a service, I do apologize for that. I shop philosopy is to educate a customer on any service and how it will benefit their cars performance and how, in the long run, can save hard earned dollars - Preventative maintanence is essential especially in these financial times. Thanks again for your response - I hope you visit us again!

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Victory Lane Quick Oil Change

703 S Lafayette StSouth LyonMI 48178

(248) 486-4451

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Victory Lane Quick Oil Change

703 S Lafayette StSouth LyonMI 48178

(248) 486-4451

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