I was recently was there on Sunday 2/23 and the girl who highlighted my hair messed it up and I was not happy about it. I came back in and the girl who messed up my hair made me feel like it was my fault. There is a happy ending to this story Jen who is the manager called over another stylist named Brook and she was able to tell me how she would fix it with out making me feel like it was my fault and then Jen made an appointment for that tues 2-25 with Brook so she could fix it. As a mom of a 2 and 5 year old its hard to find time for myself mainly bc I don't have a babysitter to watch my kids so Brook came in on her day off to do my hair while my 5 year old was at school and Jen helped entertained my 2 year old while Brook did my hair. My hair looks a million times better. So even though my hair didn't turned out the way I wanted it to the first time, the fact tht they resolved the issue and made up for it the second time around was great. So if you are wanted to get your hair done ASK FOR BROOK! She does amazing work!