How to Get the Most Out of Auto Repair Shops »
Your car is a big part of your life. You need it to last, but many times getting maintenance work done at auto repair shops can br…
Your car is a big part of your life. You need it to last, but many times getting maintenance work done at auto repair shops can br…
You need a reliable auto repair shop you can count on when it's time to take your car in for care. Get good tips for finding the b…
Some auto repair service shops may target women as uninformed consumers they can overcharge. Find out about common scams and strat…
I can't believe I am writing a good review for a car ale man, for tho e of you who don't know me, I hate thi breed of human and have, on multiple occa ion , walked out of a dealer hip due to how pu hy they get. Ju t a k the Chevy dealer acro the treet. Thi review i ...more for buying a CMAX energi with Captain. we got SUPER lucky and found Captain on our la t go round and I have to ay he i the be t car ale man I have ever met. Ju t out tanding. Actually, he may be the be t ale man I have ever met, in the, be t to work with from a cu tomer per pective. Why Captain i fanta tic and you hould a k for him by name: Doe not pre ure you: Thi i huge, he never pu hed u . We went and drove ome car and he a ked for all our info a they do. He wa o nice and laid back I actually gave it to him. He did tay in touch, but never in a creepy way. Ju t checked if we had que tion . If I told him we needed a few week , he didn't write for a few week . He did follow-up after that time but I know had I told him not to write me anymore, he would have re pected that a he did all my other reque t . Al o, I told him I don't like phone call and he never called, ju t text . So again, he li ten and communicate how you want him to. Super accommodating: We were buying a car becau e we are expecting a little one. I u ed to have a mini, and I loved that car. It wa kind of unnatural how much I loved that car. In an effort to keep it, we decided to try and put a car eat in the back to be 100% certain I couldn't keep it. That wa about a hilariou and ad a you can imagine. Needle to ay, a 6'1'' hu band and a car eat don't both fit in the mini. I had a mild freak out moment at thi new and we actually called Captain and a ked if we could go mea ure the CMAX. We weren't gonna buy it yet, but we wanted another look at it. He aid ye and not only that, but he took out the car eat from hi own car and attached it to the CMAX o we could ee how it looked. He even howed u how it work attaching it. We didn't buy the car that day and he didn't pu h u to. Ju t gave u the info we needed. Helped u find the car we wanted: We actually went in looking for the mall SUV (E cape) and were loving it. My hu band tarted a king about ga mileage and when he aw how important that wa to him he ugge ted the CMax. That turned out to be the be t car for u . He could have pu hed u and pre ured u into the E cape, it would have been ea y, but no, he took the extra time, knowing we weren't buying that day, to go on another te t drive with u . Per onality: Ok, he' ju t a funny guy. On top of not pu hing you, he li ten and ha a great en e of humor. If you gotta be tuck in a car with a guy for 20 minute at a time, thi i a good one to be tuck with. thi wa the ea ie t we have ever had. They got u a decent deal and great financing o we are happy with how it went down. One thing that' u eful to note, if you buy at the end of the month on a month where they need to ell car to make a quota, you get a better deal, that' ju t how it goe , buy at the end of the month. Overall, Captain i awe ome, if I ever need a car and it' a Ford, I'm calling him. Other ale men here are not a cool, o before you go, call an a k for an apt with him.view less
Thi i the 2nd car we have purcha ed from Heath Bower - he i great. Simply put, he provide hi be t price up front (no game ), doe n't in ult your intelligence, i very organized, and really know the product line. Our mo t recent purcha e (a VW Tiguan SEL) wa challengin...moreg becau e we wanted a pecific model with pecific option and a pecific color, and the Tiguan SEL 4motion were carce becau e of the 3rd order impact of the Japane e t unami. Long tory hort - He found and ecured u a vehicle that wa hard to find with the exact color and option we wanted and at a price that could not be beat while al o providing very competitive trade-in quote (we traded in 2 vehicle ). Al o- no one doe a better vehicle delivery than Heath. He will take you through the vehicle in detail if you are not familiar with VW or the pecific model, or modify the delivery accordingly if you are more familiar with VW . Heath i backed up by a very profe ional team who accommodated unique reque t that I had with regard to the wheel on one of my trade-in (I wanted the wheel I put on the vehicle hipped to my daughter and the OEM wheel put back on). The whole team ( ale manager, finance per on, etc.) wa top drawer. Thi dealer hip i deceiving in that they don't have a large phy ical footprint but they ab olutely compete with the larger dealer hip on price but offer a real cu tomer experience that other are not able to replicate. Think of the movie "Jerry McGuire" - that i the kind of relation hip I have built with Heath, and by exten ion, with Carter VW. Do your elf a favor and tart your earch here - you will ave your elf a lot of time and ha le becau e they will treat you properly and fairly. view less
I have a 94 Saturn that wa wrecked by another vehicle. The in urance company (State Farm) gave me everal option to choo e from to fix the problem. Since my car had 159k mileage on it, my wife and I worried we would have to have the car totaled and be forced to purcha e ...morea new or u ed vehicle. In thi tough economy, thi wa an option that wa not attractive. After getting a quote from a competitor, (Aki' in Ballard) for nearly $2100 to fix the car, we were told that the car would likely be totaled and that we would receive a check for ignifcantly le than that. We decided to try Arne' and were quoted $1,000 le and they were able to fix the car. We received the car today and it look great. The job only took a couple of day , the ervice wa excellent, the employee and owner fair and nice. The owner mentioned he want to keep older car on the road in tead of totaling them out if he can. The work look pectacular. I recommend thi bu ine and would recommend them to anyone. view less
An auto repair professional - or mechanic - is an expert at finding, evaluating and fixing a wide range of automobile problems. Mechanics are asked to quickly diagnose vehicle issues, ranging from the exterior look of a car, motorcycle, van or truck, all the way to interior problems with the engine, brakes, mufflers, gears, or anything else that may be in need of repair. Once he or she evaluates the situation, an auto repair professional will provide you with a quote, or the expected amount of money it will take to fix the problem, along with a timeframe of how long the process will take. Depending on the severity of the vehicle's issues, the time-frame of a mechanic's work can vary. Some repairs can be done instantaneously, while others involve ordering specific parts and materials, meaning they can take hours, days or even weeks before the car is completely fixed.
Auto repair professionals are typically educated through training programs and specialty schools, learning about the different ways vehicles are constructed, damaged and ultimately repaired. There are multiple subjects covered in these programs, including auto repair and maintenance, restoration of damaged parts, collision repair and electronics. Some mechanics have a wide base of knowledge for a great number of makes and models of vehicles. Others are specialized, with a concentration on just one type or brand of automobile.
Many mechanics work out of shops with other automotive experts called body shops or garages. These businesses vary in how they are owned and operated. Some are connected to auto dealerships or large auto parts stores. This type of garage is very popular, especially for vehicle owners who have a warranty on their automobile. Depending on the terms of the contract, you may be entitled to a discount through the dealer for repairs and checkups on the vehicle.
However, many auto repair businesses are operated independently of a car manufacturer or specific brand. From large chains to neighborhood-based garages, these locations are often certified by a manufacturer to perform work within a warranty or make repairs if a company recalls a product. An independent business can also earn certification through programs sponsored by a manufacturer, meaning it is licensed to sell products and make repairs on specific vehicles. Independent auto repair businesses have a reputation as being more focused on customer service than larger, dealer-backed garages.
For car owners who need a repair on their vehicle, determining the best auto repair professional to use can be an intimidating task. There are several concerns out there in terms of mechanics who overcharged unsuspecting customers or billed people for items that don't require fixing. Understanding how you can find a reliable mechanic, what issues require professional auto repair services and how you can fix some of your own car problems are all important parts of vehicle ownership.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.