Some dummy T-Boned my car and his insurance company sent me to another auto body shop - well after stopping by and getting the overall impression that those folks didn't really care about what was in my best interests - i asked around and some of my friends recommended this bodyshop - i checked yelp and confirmed a lack of deuschbaggery called and scheduled the repair. The auto service guy (john?) explained that the car is likely to have additional damage - they took the car in and sure enough my car had more damage than the other Insurance company body shop quoted for. Accucraft contacted the insurance company - they then TOTALED!! my vehicle!! even though the shop attempted to work out an arrangement with them. Long story short - The insurance company killed my BMW and wanted to pay me crap for it. The lovely gents @ AccuCraft Collision explained the process, I negotiated a settlement with the insurance company & kept the car (great car!) Accucraft then used the same money the insurance company paid me - fixed the related damage then went and took care of a whole bunch of other smaller cosmetic stuff while they were at it FOR FREE!. I don't know about a whole bunch of automotive repair facilities - but overall they all seem to suck and steal money. These guys don't. Then end.
I own a 1968 Olds Cutlass - my pride and joy. After a mishap with a telephone pole (they're tricky at night . . .ninja-like), I needed some front end work. Unfortunately, I don't have it insured for collision, so this would be out of pocket expenses. But it was nothing huge, a dented fender needing some bondo and paint and a bumper that had to be pulled out. I estimated the labor to be around $600 and parts (paint) about $75. I took it to several body shops (mostly insurance repair joints) and four flat out refused to do the work without giving me a quote. I couldn't believe it - they were turning down a job because they could make more money overcharging some insurance company. I also took the car to the shop down the street - who quoted me a price of $1,400 to maybe $5,000 (!!!). The last place I checked out was Roosevelt Auto Body. The owner, Dustin McLaughlin, is the nice guy on the planet. They did a great job, and the best part - only charged me $400. Do yourselves a favor - go here first.
Recently had some car repair done here after I backed into a cement pole (doh!). When I went for my estimate they were very nice and also were able to complete it during my lunch break. The staff were very friendly. After collecting several estimates, I decided to schedule the work at this shop. I picked a week for the repair to occur. Two weeks before the work was scheduled they called me to follow-up on the insurance end of the situation. This was my first time utilizing my insurance, and the staff at this body shop was able to tell me exactly what I needed to do and were very helpful! They knew more about what to do than my insurance agent and helped me connect with the claims department (which my agent also failed to do). While the work was being done I was called for an update just as I had requested and the work was finished on time and looks great!