I waited for 30 minutes for my appointment (the doors were locked an no one was there) and made repeated calls to their number. Finally the owner said someone was on their way. When "Jessie" the massage therapist gets there she says sorry but she has no knowledge of my appointment and too bad for me because she has someone else coming in 30 minutes. I have a gift certificate from mothers day for a massage there - but now I don't know what to do with it. What a waste!!! I will not support Tranquility massage ever again.