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Emerald Bay Towing

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TodayOpen 24 Hours

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Business Details

29

years

in Business

YP Qualified

Commitment To Service
Hours:

Regular Hours

Mon - SunOpen 24 Hours

General Info:
TOWING, LOCKOUTS, ROADSIDE SERVICE, JUMP STARTS, TIRE CHANGE, FUEL DELIVERY, WINCH OUTS,
Extra Phones:

Toll Free: (866) 472-2526

Services/Products:
Towing,lockouts,tire changes,fuel delivery,accident recovery, heavy duty towing, light duty towing, jump starts, long distance towing, maintenance, abandoned vehicle recovery, air cushion recovery, auto club towing, bus recovery, collision services, computerized dispatching, estimates, flat bed truck service, fleet & contract services, four wheel drive vehicle recovery, free wreck removal, impound services, insurance towing, jump starts, junk car removal, loaner cars, low boy services, motor home & rv recovery, motorcycles, off road recovery, parking lot enforcement, radio dispatching, rare and vintage car recovery, repairs, repossessions, roadside assistance, rollback towing, salvage keys made, semi towing, senior discounts, shuttle services, storage shed moving, student discounts, tire repair, truck recovery, underwater recovery, van recovery, vehicle storage, warranties and guarantees, wheel lift towing, wheel repair, winching.
Brands:
AAA, Allstate, Farmers, GE Financial, Geico, Progressive, State Farm
Payment method:
all major credit cards
Languages:
English
Associations:
AAA, AGERO, AllState,Progressive, State Farm, GE, Coach Net, Assurion, ARI,
Categories:
Auto Repair & Service, Towing

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Reviews

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09/17/2012
Dishonest and flat out rude wh...

Dishonest and flat out rude when I complained out their questionable business practices (not disclosing hidden fees over the phone). AAA should NOT be affiliated with a company that lacks integrity and offers such poor customer service.

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05/21/2012
Great Service

Emerald Bay Towing provided great service. The driver, John, was fast and so nice. He turned a very irritating situation into a quick hiccup on a great vacation.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

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05/02/2012
The other day my truck broke d...

The other day my truck broke down with my kids in the car. I called AAA and Emerald Bay Towing came out. My driver Chris was very kind and understood how stressful my situation was. He towed me to Reno to get my car fixed and I have to say it was refreshing to see such a happy person who genuinely loves his job!!! Thank you

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04/27/2012
While on vacation in Tahoe I h...

While on vacation in Tahoe I had problems with my car not starting. Called Emerald Bay Towing and they were prompt and they were able to get my car started instead having to tow me to a garage. They treated me with respect and saved me money at the same time.

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When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

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04/26/2012
These guys are great, they unl...

These guys are great, they unlocked my car and steered me to a really good automotive shop.

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04/26/2012
Just a quick note to say how p...

Just a quick note to say how pleased we were with the roadside service rendered by this company. Clean trucks; well trained courteous drivers, and on time. What a concept. For anybody needing emergency roadside service, look no further. These guys are the best. Al

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04/26/2012
This company has saved my truc...

This company has saved my truck from falling off the side of my property,down into some giant trees.They have helped me more than once,but this was the most serious situation i had ever put myself in. THANK YOU EMERALD BAY TOWING!!!!

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04/15/2012
TOW Company.....They're for Towing.....NOT Repairing

I have had to use this company quite a few times, and I have NEVER had a bad experience. From having my car towed to their yard, to having it stored, to just needing gas, its ALWAYS been awsome customer service! Each time I've needed to use their service I have had to use AAA, and I know they don't pay well but every time AAA gave me an estimated time of arrival, a driver ALWAYS showed up before, doing whatever neede... view more

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When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

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12/17/2010
Crooks!

John Baker and Emerald Bay Towing are a bunch of crooks!! They treat locals and tourists like crap. Towed my vehicle from in front of my house and will not release it unless i give them $500.00. Not to mention an additional $100.00 a day for storage. Our street that only 3 of us live on had already been plowed and they say my vehicle was blocking the plow last night while it was ""raining"" all night!! $276.00 fine f... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
12/11/2009
Unhappy Customer

I called AAA for a tow and they sent the call to this company. Emerald Bay Towing called me and told me that the shop AAA was sending my car to could not repair my car, but that they could not only take my car to a secured site, but also a site that could repair my vehicle, their place. Once the tow truck driver had our car hooked up and we were on the road, when I asked about them being able to repair our car, I was... view more

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Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
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More About the Business
Serving Lake Tahoe Since 1985
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Emerald Bay Towing

948 3rd StSouth Lake TahoeCA 96150

(530) 544-8837

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Emerald Bay Towing

948 3rd StSouth Lake TahoeCA 96150

(530) 544-8837

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