Pasadena Auto Planet
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Fax Number: (713) 944-6871
I would not recommend this dealer to anybody! My husband purchased a truck fro them on Feb. 5th fo 2015 and on Feb. 7th it left us stranded half ways to Mexico! Well we called the dealer and they said that he had to get it towed back into to town and they also told him that what was he doing going out of town in it in the first place! And my husband was like what! So i'm only supposed to us it in town or what!!! So it turns out that they sent a tow truck for it like a week later and wa...view morented us to pay for the towing and my husband said that he wasn't going to pay for the towing and they just told him that they were gonna see what kind of arrangements they can do! Well to make a long story short we got it back in feb and we are no in May of 2015 and in those 3 months that we got it i think it has only worked like for 2 weeks! They fix it then it breaks down again 3 or 4 days later! They fix it again and then it breaks down again! My husband has had it and then on top of that the office staff be having an attitude! They get all mad cause we keep on calling and they even told my husband that he's not getting the truck back till all payments are paid and my husband told them how am i gonna pay on a vehicle that i got 3 months ago and has only workd for 2 weeks! SMDH! So beware people they are going to rip you off!view less
I had a friend buy a car from this place at the recommendation of the owner's son of all people. She bought a car from them, paying way too much in the process, and one day later the check engine light came on.
She visited a mechanic who told her the problem was related to the 4th gear, which matched up with her experience in having trouble shifting gears around 45mph. The alternator needed a full replacement if the car was going to work properly. Upon telling the dealers this and ...view moresurrendering the car to their care for a full day, she came back to pick it up and they insisted nothing was wrong with it. The seat hadn't even been moved from the nearly impossible position she keeps it at for any of their mechanics to even sit in the car.
Eventually they admitted the car wasn't going to work right without spending thousands of dollars on it and offered her another car on the lot. There weren't many options though, since there was only one other car in her price range, which I find pretty hard to believe. After less than an hour of owning this new car, she says it's making a funny noise and the check engine light is on. We'll see what happens now, but it isn't looking good.view less