This was the WORST experience of my life! i would absolutely NOT recommend this place for the care of ANY animal. After our regular vet confirmed our 14 year old cat had dementia, as we were witnessing rapid decline in his cognitive abilities and his emotional well-being, they recommended we take our him here as a last option of ours which was euthanasia. This was a long thought out decision which grieved us all greatly and which was made over a lengthy period of time.. Although calling 10 days ahead to make an appointment, we were told they do not make appointments and to bring him right in, and they could certainly take care of him. We took the long ride, as this is location is not local for us, and we were made to wait about an hour while witnessing many other 'patients' checking in for appointments? After a 2 minute physical, Dr.Tracy Doherty told us there was ongoing therapy she could offer and to consider this instead, and then she simply refused treatment and we were quickly dismissed. The treatment we received here was cold and impersonal and lacked any empathy for a heartbroken family. The facility was poorly laid out, and no rooms available, and very little interaction or acknowledgement from Reception. The Dr's lethargic attention was completely unsympathetic, unprofessional and she lacked awareness or knowledge of this fairly common condition and the degradation of life it has caused in our beloved pet. Stay far away from this establishment if you truly love your animal.