First impressions are everything... and this place sure didn't leave a good one. I called the service department to see how much they would charge to "trigger" the TPMS (Tire Pressure Monitoring System sensors) on my late-model vehicle (not purchased from here).
I called the service department and the lady who answered seemed okay at first. She had no open appointments today, but said I could come in next Monday at 2 PM. I told her I'm starting a new job on Monday and asked her what the service department's hours were, and she immediately got very rude, saying "the hours of the service department are very different from the available appointment times". I explained to her that I simply wanted to know so I could get a rough idea of options. She said she'd make me an appointment for 2 PM, and I explained to her again that I don't think I can make that, and she said to call and cancel if I couldn't.
This is where it gets worse... I asked her if she knew roughly how much it'd cost, and she said, "well, it'll be about the same as reprogramming a key... so $50 for the service, plus we charge $90/hr for labor, and it will take about 30 minutes".
WHAT? $95? The tool to trigger the sensors costs $75 on Amazon, and it literally takes 5 minutes. You put the car into the training mode (easily done using the DIC buttons), and hold the tool next to the tire, press a button, and the horn chirps. Repeat the process for the other 3 wheels. A 4 year old could do it.
I explained to the lady and she became very agitated, saying that this was the cost of the service and that was that. I told her no thanks and that I'm not interested. I understand that dealerships need to make money, but her attitude was an immediate turn-off. My car had other service needs, I was hoping the dealership would just take care of the TPMS sensors as a courtesy, but forget it. $95 for a 5-minute job that requires no "labor" other than walking around the car is just asinine. I'll buy the tool myself so I'm not paying $95 every time I switch my tires (which I do myself).
If you want my advice, stay far away from this dealership. They won't have a positive attitude with you when you talk to them on the phone... and they clearly don't want your business.