My dealership experience at Shearer Acura has been nothing short of spectacular! The entire process, from my initial visit to explore and test drive some cars, to the negotiation process, to the delivery of my new car, to post sale follow up has been a very satisfying journey. The business philosophy at Shearer Acura, and their attention to the customer's need, is on par with the brand name and reputation that Acura holds.
Robert Ross, the Acura Brand Specialist I worked directly with, is a terrific asset to the dealership. Shearer Acura should be privileged to have someone who is professional and provides excellent customer service. Also, Larry Michael, Bob Scheck and Sales Manager Mark Benoit were a pleasure to deal with as well. If there is a common denominator with these gentlemen mentioned, it is their commitment to customer satisfaction, and their drive to be the best dealership in the Burlington area.
I went into the negotiation process with a clear target on the sale price. When Robert Ross mentioned that he will come in with an aggressive price, I thought to myself, "This is Vermont. How aggressive can it possibly be?" Much to my chagrin, his price was right on target. Since I was there to negotiate anyway, we went back and forth a few times, and concluded with a price that I was extremely satisfied with (not to mention some much needed accessories that were thrown into the deal). And the best part, it only took about 40 minutes to close the deal. Overall, the negotiation process was truly painless, and there was no pressure from Robert to accept an offer or to commit in buying. Once we exchanged a literal and proverbial handshake to seal the deal, I was off on my merry way. No collateral, no deposit required... just a proverbial handshake. Robert Ross took care of the rest. He is a consummate professional.
The next day, I took delivery of the car. There was no need for waiting around at the dealership. Robert set up an appointment, and all that was required on my end was signing financial documents. Speaking of which, there was no pressure from the finance manager to buy extended warranties or paint protection products. Before Robert sent me off with my new car, he explained everything I needed to know about the car, including some key technological features. He even hung around to ensure that my cellphone was properly paired to the car. I spent about 45 minutes at the dealership before I drove my new car home.
This was my fifth time dealing with a car purchase. The car buying experience with Shearer Acura was by far, the most pleasant, stress free, and rewarding experience to date. I would not hesitate to buy another car from Shearer Acura, just to get a taste of the dealership experience again.
As for post sales follow up, Robert Ross has done an admirable job to keep me assured. As a new car owner, there are undoubtedly streams of questions and curiosities. And believe me, I had many. Robert has addressed all of my concerns with a great deal of patience.