Burlington Glass Center

Had apt scheduled because they told me my chip on the windshield needs to be fixed! Made apt, showed up for apt and they told me my insurance changed my apt, i new they were lying, insurance companys do not change your apt, so i never rescheduled. Safelite looked at the chip and they said it does not need fixing!!! Burlington glass lied a couple times, why? Bad business!!!

The Problem(s):

Got a crack in my windshield from a stone hitting it on the highway, so it needed to be replaced. Called up my insurance co & they recommended this place as an "approved vendor". They were very responsive when the insurance adjustor was on the phone with them & they said they could replace my windshield with a factory part and do it at my work, so I was thinking that this was going to be great. They told me they would call me back to set it up by the end of the day to schedule it. The next morning I called them to ask about the appt, and they said they would call me back at the end of the day to schedule it. 2 days later I called them to ask about the appt, and they said they would call me back "soon" to schedule it. A week and 1/2 later with still no appointment, I called back my insurance co and they got them on the phone, and they proceeded to give attitude & excuses to not just me but the insurance co. My favorite excuse of them all was that the person who was handling this was at lunch (at 2 p.m.), so they couldn't help us right now. Please, don't let our business we're trying to give you get in the way of your lunches.



The Solution:

My insurance company transferred the job to another local company for me, who have proceeded to take care of things smoothly and they didn't seem to say anything about it being lunchtime either.



The Suggestion:

Don't waste your time or money on this JV company. If they can't even work out how & when to get something taken care of, I certainly wouldn't trust them with doing actual work.