Made an appointment 5 days in advance to get an oil change and a set of 4 new tires. Snowstorm on the day scheduled. Got there and told them I needed the vehicle back in a
bout 4 hours. They told me "there are about 7 people ahead of you, we'll need the vehicle for about 6 or 7 hours." I guess that during a snowstorm is when people who have procrastinated for months decide to get new tires. Didn't matter that I had an appointment - they took "walk-ins" ahead of me. I've actually been happy with the mechanical service work I've had done there but will find another tire dealer who actually wants my business.