GalleryView all (13)
Reviews
12/30/2016
amazingly incompetent. and rude as well. believe it or not as technologically advanced as we are kfc cant take 2 orders from the same car, unless you place 1 order then drive around the building and place order #2 ( i was honestly told that by the rude lady at the drivethru ). needless to say they lost a 60.00 sale and any chance of serving me in the future
07/07/2015
This has got to be some of the worst service of all time. After a year of this you would think it would improve on the Taco Bell service. You ask for no sour cream and you get it. You ask for a ranch taco and get a nacho cheese. Instead of putting a 12 pack of crunchy tacos in a box, they put it in a plastic bag and they get broke up. This is why we go out of the way to the Lumberton location from Silsbee. They need to seriously re-train their workers or fire the complete crew (day and night) and start over.
08/03/2012
The Silsbee, TX KFC/Taco Bell has THE worst customer service of any fast food place I've ever visited. The people that work there must share a brain because not one of them can complete a thought on their own. They're rude, unhelpful and will make you wait and wait and wait. Every time I go there, they mess up my order, stop me in the middle and have to start over because they get confused. They never have enough white meat chicken to get a full bucket. The list goes on and on. I won't go there ever again and I've passed the word on to everyone I know. It's unfortunate that it's the only KFC around this area without having to go to Beaumont...luckily if we want Taco Bell we can drive to Lumberton. Don't eat there!!!!
07/15/2012
The quality of customer service has much room for improvement. During my recent visit to KFC/Taco Bell (Silsbee,Texas) drive thru, I was interrupted twice while attempting to place an order, then when I ask if I could substitute a different type of taco on my order the girl said "YOU CAN'T GET THAT!!!" I ask if I could pay extra to substitute it, her reply was very rude and very abrupt "NO". At this time I decided I did not want to purchase anything from here now, or ever! I had to wait 10 minutes in the window to get out because someone had already pulled in behind me. When I finally was able to leave, I tried calling for 30 minutes to speak with a manager, they would just pick up the phone and hang up. I called the Lumberton Taco Bell to see if they could help me get in touch with someone that I could make a complaint with, the manager on duty told me to come in and for my inconvenience in Silsbee she gave us our meal free...Thank you Lumberton Taco Bell ( they care about customer service) Went back by Silsbee and went in to speak with the manager and get the store number to lodge a complaint only to be told that she did not feel the girl was rude! Really???? I will not ever go back to Silsbee KFC/Taco Bell, and will tell everyone I can what horrible service they have.
Details
Phone: (409) 385-4961
Address: 815 Highway 96 S, Silsbee, TX 77656
Website: https://locations.kfc.com/tx/silsbee/815-highway-96-s
More Info
- General Info
- Visit your local KFC at 815 Highway 96 S for a fresh batch of our world's best chicken. Hand breaded and freshly prepared! Our chicken isn't made the fast way or the easy way. It's made the hard way. Each fresh batch of the world’s best chicken starts with our cooks inspecting each individual piece. Then, our fresh chicken is carefully rolled 7 times in our secret blend of 11 herbs and spices before being rocked 7 times and then pressure cooked at a low temperature to preserve all the great taste we’re known for around the world. From our Original Recipe® along to our Extra Crispy™ chicken, home-style sides and buttermilk biscuits, we're here to meet your chicken needs all day long. Call us at (409) 385-4961 for some freshly prepared delicious, complete family meals at affordable prices.
- Services/Products
- Carry Out Delivery Drive-Thru No-Contact Delivery
- Brands
- KFC
- Payment method
- amex, master card, visa, cash, discover
- Price Range
- $$
- Other Links
- Categories
- Other Information
Cuisines: Chicken, Fast Food
People Also Viewed
- Whataburger
825 Highway 96 S, Silsbee, TX 77656
- Casa Ole
915 Highway 96 S, Silsbee, TX 77656
- Dickey's Barbecue Pit
795 S Main St Ste B, Lumberton, TX 77657
- Chicken Express
520 S Main St, Lumberton, TX 77657
- Katfish Kitchen
835 N Main St, Lumberton, TX 77657
- Pizza Hut
720 Highway 96 S, Silsbee, TX 77656
- McDonald's
610 Highway 96 S, Silsbee, TX 77656
- Munchies Ole
1198 N 5th St, Silsbee, TX 77656
- Church's Texas Chicken
795 S Main St, Lumberton, TX 77657
- West Texas Style Bar-B-Que
3078 Us Highway 96 N, Silsbee, TX 77656