This has got to be some of the worst service of all time. After a year of this you would think it would improve on the Taco Bell service. You ask for no sour cream and you get it. You ask for a ranch taco and get a nacho cheese. Instead of putting a 12 pack of crunchy tacos in a box, they put it in a plastic bag and they get broke up. This is why we go out of the way to the Lumberton location from Silsbee. They need to seriously re-train their workers or fire the complete crew (day and night) and start over.
The Silsbee, TX KFC/Taco Bell has THE worst customer service of any fast food place I've ever visited. The people that work there must share a brain because not one of them can complete a thought on their own. They're rude, unhelpful and will make you wait and wait and wait. Every time I go there, they mess up my order, stop me in the middle and have to start over because they get confused. They never have enough white meat chicken to get a full bucket. The list goes on and on. I won't go there ever again and I've passed the word on to everyone I know. It's unfortunate that it's the only KFC around this area without having to go to Beaumont...luckily if we want Taco Bell we can drive to Lumberton. Don't eat there!!!!
The quality of customer service has much room for improvement. During my recent visit to KFC/Taco Bell (Silsbee,Texas) drive thru, I was interrupted twice while attempting to place an order, then when I ask if I could substitute a different type of taco on my order the girl said "YOU CAN'T GET THAT!!!" I ask if I could pay extra to substitute it, her reply was very rude and very abrupt "NO". At this time I decided I did not want to purchase anything from here now, or ever! I had to wait 10 minutes in the window to get out because someone had already pulled in behind me. When I finally was able to leave, I tried calling for 30 minutes to speak with a manager, they would just pick up the phone and hang up. I called the Lumberton Taco Bell to see if they could help me get in touch with someone that I could make a complaint with, the manager on duty told me to come in and for my inconvenience in Silsbee she gave us our meal free...Thank you Lumberton Taco Bell ( they care about customer service) Went back by Silsbee and went in to speak with the manager and get the store number to lodge a complaint only to be told that she did not feel the girl was rude! Really???? I will not ever go back to Silsbee KFC/Taco Bell, and will tell everyone I can what horrible service they have.