I was scheduled a 1030 appointment with Nationwide Vision in Sierra Vista, Arizona for 7/29/2015. I did the scheduling online and was contacted by a very nice representative who asked me to fill out all the paperwork online prior to coming to expedite the experience. So I did. I printed out 4 forms and filled all of them out the day of my appointment. This was the first time I'd ever had an experience with Nationwide Vision. I wanted to give them a try since they say they have a large selection of frames. When I showed up at Nationwide Vision (around 1024), the receptionist asked if she could help me. I told her I had a 1030 appointment. Her face got red and she raised her voice and said “I cannot see you today. You were supposed to be her at 1000 for paperwork purposes”. I showed her my completed paperwork and told her I was not told I needed to show up 30 minutes early for my appointment. Her body language suggested she did not believe. She then said “I will not fit you in today because you were late for the paperwork”. I said “Thank you very much” and left. First off, I would have been annoyed to have to show up 30 minutes early for an appointment, but would have done so if I had been told too. Second off, I can't think of a time I was treated so badly by a receptionist at a medical center. She seemed really upset when I got there “late”, then did not seem to believe me that I was never told to show up 30 minutes early, then happy to tell me for the second time that she would not see me because I was late. I will never give Nationwide Vision another shot at having me as a customer. I couldn't tell you about the doctor experience, or the selection of frames, or the care in ensuring everything fits properly as I never got that far.