Cochise Eye & Laser
4116 Avenida Cochise Ste A, Sierra Vista, AZ 85635
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***TERRIBLE PLACE! GO HERE AT YOUR OWN PERIL!!!***
Service is awful. Staff are overall rude and appear incompetent when it comes to explaining their procedures and policies. They don't return phone calls and it's always 'someone else that's dealing with it'.
I was referred to this company by another optometrist after having a standard eye exam for glasses (which was covered by my eye insurance), as the pressure in my eyes was reading high. Took along my referral for them to do a medical glaucoma screening. Had the test, and doctor examined my eyes with a light. I have high vision insurance, and was only required to pay about $10 copay on the day.
I've since received a bill from them for $160 for an 'eye exam'. After disputing this with them for four months, back and forth - It's their fault, then it's my fault - receiving repeated invoices, and eventually just being told that the bill stands, and will have to be paid, I have finally given in and paid the bill. I did NOT receive and eye exam at this company. One member of staff has since said that the eye exam is a mandatory procedure when a new patient comes to their company. However I DID NOT receive an eye exam - I was referred to them after an eye exam, and they knew that - Which is why I was only screened for glaucoma. The additional bill for an eye exam is completely fabricated and not covered by my insurance, as they only cover 1 eye exam a year. I think they are trying to pull something!
RIDICULOUS and UNSCRUPULOUS! I will never have anything to do with this company ever again, and if it weren't for their complete lack of professional communication and a fear of my credit being affected by an unpaid bill, I would have told them to go stuff it. But their stance is that the bill is owed, and must be paid. NICE!
Awful company, and from reading other negative reviews on here, I don't think they'll be around for much longer in a small town like this!
I have nothing good to say about my experience with this place. I would not recommend this place to my friends. While the consultation with the doctor was good, the reception and its staff have zero customer service. I was incorrectly billed and they are unwilling to make amends, leaving me to pay for their mistakes. Horrible, HORRIBLE... I wish I had seen the other review about this place. After venting to my co-workers, its been confirmed that this practice is not highly recommended.
If I could give these people a half star or less if I could. They are Fu**ing crooks! My wife and I went there to get the normal exam and a pair of simple glasses each. First they told us that we did not have insurance and that we would have to pay cash this of course is after I called and the only reason we decided to go to them is because they were the only local eye doctor our insurance company covered. Of course the amount required was not disclosed until we were at the register. That's not even the best part, later we received an additional bill in the mail stating that we owed more. The companies reasoning was that the insurance company denied our claim, interesting since we didn't have insurance to begin with according to them. So at this point we had shelled out nearly $800.
My wife and I requested expedited shipping because she would be leaving to Afghanistan a short time later. The answer we receive was "sure no problem, this isn't much of a prescription so it should be by the end of the day" not only did they take forever, nearly two weeks, but they called during my vacation, and I was told that they would get them (the glasses) to me if we paid the "extra cost" for shipping.
The service was par at best. My wife was very angry with the lack of detail during the exam. As if that wasn't bad enough the company charged us for something "medical" as a way to get insurance companies to pay more. So all-in-all the horrible visit ended up costing nearly $1000.00 after all was said and done. There is no way in hell I would pay that much for an eye exam and two pair of plain jane glasses. This place would be the last place I would ever recommend to anyone. This includes my worst enemy. Although I would highly recommend Nation Wide Vision. They aren't horrible crooks, much better all around!