Used the service several times - somewhat pricey, but worth it since she comes right to the house and the appointment is usually less than an hour. However, made an appointment in advance three months ago - confirmed it shortly before and she never showed up and never called. Finally after three texts she got back to me five days later and said she had an emergency that prevented her making the appointment. Made a follow-up appointment for two weeks later. Again confirmed twice by text as late as the day before. Again - never showed or called. So now I have spent two Saturday mornings and wasted several hours sitting at home for nothing. Sent her another text - where was she? - three hours later still no response - so needless to say - we will be looking for a new dog groomer.