hi steve. we did a lot on g2 before and out staffs, for some reason, had overseen your phone and not realized it had been water damaged. we attempted to do everything we can to get it right. it is not that we want to spend 4 hours working on your phone, trust me we really don't. we got to the point that we had to replace a whole new phone for you and you still wasn't satisfied. please go to any cellphone repair with water damaged phone and see if you can get the same service. this is not a quick fix and if you were had been honest at the very beginning, this could have been prevented. yes you would have to pay more to get it fix but you chose the cheaper route and not telling us that the phone had submerge in water.
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My cell phone was water damaged - IN A LIFEPROOF CASE!!! But they were able to fix it and restore the phone to working condition. I did lose my apps... but they helped me recover my Apple ID and Contacts! Thank you guys
I've been with sprint four about 7 years now and I love their service. They are extremely reasonably priced and their tech team is always a big help when you run into a problem.