Hi Ted, I would love the opportunity to discuss your negative experience, as I do not have a specific scenario to correct. As Clarkes Jewelers CEO, I personally oversee our daily meetings which are always focused on our brand promise which puts customer service as the highest priority. Please contact me promptly and I'll take care of ANY situation, give me a chance! I appreciate the compliment on my late Grandfather, Gene Clarke. He was truly a wonderful family man, business man, and I know he would be beyond impressed by the Clarkes of today. Thank you again for sharing your experience, and feel free to contact me anytime at 865-5658, or email me at email@example.com to discuss your issue, as you did not leave your complete name,or any specific scenario to remember an interaction from. Otherwise, I would proactively contact you to inquire about your customer service complaint, as well as the perception of my entire staff in general. For anyone reading, I hope you find my response as intented, to make all readers aware we are a 85 year old locally owned and operated company in which any complaints are taken seriously, and I will personally take any means necessary to correct. Check out our stellar BBB rating, and stay up to date on the most current positive reviews on our Facebook page :)
These people are simply incredible. I have recently bought a wedding ring from them. The salesman was not only that, but he was the knowledgable jeweler that fully customized my band and diamond! It was nice talking to the actual person that worked on my ring! Amazing prices and excellent customer service for a lifetime by the way. Nothing but great things to say to be honest!I will highly recommend this business to anyone
Clay Scott is THE BEST jeweler in town! Not only is he wonderful at custom jewelry, but he is hands on with you at all times!! Anything from handcrafting a precious piece that has been passed down or just wanting a different piece that you won't find anywhere in town! HE IS YOUR JEWELER!