We are regular customers in this particular taco casa. My son ordered a large nacho and he doesn't take on bite of it and his fork broke and for the safety of our child we took it to the counter to see if they would replace it since we had just then purchased it. The lady at the front said no we cant replace that for you. Risking the chance of plastic entering my child's body my son wasn't wanting to sit there and be the only one not getting to eat. For safety it shud have been replaced and as for that I hope taco casa chokes on every word I have to say about how poorly of a decision by one woman caused us to never go back much less me let it go for not caring enough about a child and caring more about what it wud cost n beans and meat and and overload of cheese with nachos. I hope this review costs u money and if for any reason something happens to my son. Expect a lawsuit. I hope like hell your manager reads this since your phone line at your sherman texas location only rings because u guys dont care about any type of customer service provided. I will make sure everyone knows where not to take their children or family to eat consider ing they dont wear gloves and touch their face and hats during slow points on a shift which is a health code violation also. Ill make sure and contact the Grayson county health department on this matter.