I have been buying and selling firearms here for a long time. I have never had any real bad feelings for any of the employees. It may take a while to get the customer service you want if they're extra busy. Like I say I've been dealing with them for years and before and right after they stay extra busy so, it may take a bit longer just be patient and you will get the best service that I've been getting for years. They always have the ammo and firearms that many people are looking for at the best prices.