HORRIBLE EXPERIENCE, DISHONEST, SHADY BUSINESS PRACTICES, DO NOT BUY AT PAMPA
? Consulted with salesperson for new couch 2/07
? Promised couch completion and deliver in 3-4 weeks 2/07
? Paid extra $$$ for down option, paid 50% 2/07
? Told 4 weeks later, down option will not work with fabric selected 4/07
? Fabric changed to leather upon recommendation 4/07
? Leather extra upsell charge of $1800, paid 50% 4/07
? 4 weeks later, no couch 5/07
? Called customer service, no record of my invoice 5/07
? Start calling store, customer service numerous times, no resolution, told not to call store. 5/07
? Asked for owner, told owner does not talk to customers 5/7/07. Unbelievable.
? Delivery promised for 5/14
? No delivery
? Multiple attempts to confirm schedule with store and customer service 5/7 ? 5/14, no consistent answers, no access to owner.
? Delivery scheduled for 5/25, no delivery
? Final payment of $2200+ made 5/29
? Delivery promised 5/29, no delivery
? Delivery 5/30. Product not correct, cushions not tufted as ordered, paid for, another week delay, couch looks ""LUMPY"" and made with terrible craftsmenship.
? Called again, asked for owner, no access 5/30
? Product looks terrible, no design consistency.
? Asked for a full refund, take couch back, told no.
? Asked for a partial refund, take couch back, told no.
? Order to delivery took 16 weeks, not 4, product is terrible, no restitution
? Invested over $5,500. No one managed the process or has taken accountability.
? Negligent consulting. Terrible service, late delivery, terrible product aesthetic, manufacturing defects.
? Now fighting legally