Gramer Funeral Home-Diener Chapel
48271 Van Dyke Ave, Shelby Township, MI 48317
Clawson Location: (248) 435-9010
Michigan Funeral Directors Association. Chamber of Comerce. Shelby Foundation. Utica Schools.
Gramer Funeral Home, Diener Chapel
Gramer Funeral Home
Diener Funeral Home
Gramer Funeral, Diener Chap
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This funeral home was a huge disappointment. They did not want to work with you and help you through the entire process like their website states. It took over 17 days to get the remains back from my grandfather. Then when the urn came it, it was the wrong one. After letting them know it was wrong and wanting the right urn reordered, I receive an email asking if we would rather use a sticker in place of what we ordered. (Such an insult to a Marine Vet). On top of all of this the death certificate was not filed until 21 days after his death for us to pick up. Their attitudes towards everything that happened for us was rude and just awful. They were not sympathetic with what our family was going through. We lost our rock unexpectedly and none of us have ever been through a process like this before. They were not understanding of that fact and did not take any time to give us any details or walk us through any of the process ... seemed like they got paid and that was all that they were concerned about. Not once did any one ask us about prayer cards, memory book or anything like that. I even asked about their website and them helping with any military benefits that our family may be able to receive and the lady that helped us said that she has never reviewed the website and had no idea about any sort of military benefits. When a family is going through such a difficult time in their lives they want a compassionate understanding person to walk them through what is expected to happen, time frames that things will happen and just someone who cares about them in that time of need. WE WILL NEVER USE THEM AGAIN. They were referred to us through the hospital and we wish we could start over and use a more reliable and friendly place. Knowing what kind of business this is, I will be making sure that everyone knows never to use this place for their loved ones needs. So disappointed and upset. Please search elsewhere during this time.