Posted: 1/25/2012Provided by Citysearch -
I went to Bridal Extraordinaire to find the perfect wedding dress. I had quite a few people with me to help me pick out the perfect dress. I had come from a great appointment at The Gown Gallery and was in high spirits, that is until I stepped foot into Bridal Extraordinaire. The minute I walked in there wasn?t even standing room. I did have an appointment and they escorted us all to the ?private? room where I was to try on dresses. I told the sales associate what I was looking for and she immediately asked my budget. Apparently a $2,000 is pretty low for this store as she made it very apparent that she was not happy with what I was comfortable spending. I told her I was looking for something with lace and some bling. She talked to me as if I was stupid and didn?t know what I wanted, even though I knew exactly what I was looking for. She asked me if I had found any dresses anywhere else. I told her I had my eye on a dress, but was excited to see what the store had to offer. She immediately said ?well why are you here then?? I was floored by her abrasiveness, but was in high spirits and didn?t want her to ruin my day. The room was supposed to be private, but was in the front of the store and had other sales associates coming in and out constantly pulling dresses for other brides. Moving on to what happened next, I must set the stage to say that I have had some health issues that have made me gain some weight. So, I was particularly self-conscious going into the appointment. I was trying on dresses in a size 14, which is not my typical size. After I was shown 3 dresses, she proceeds to tell me that ?I have shown you everything within YOUR budget.? She then turns to my size 2 maid of honor and says ?if someone else in your bridal party wants to try on dresses you can see other dresses, but I have shown you everything in YOUR size.? I have never felt so low in my entire life. I was on the verge of tears. No one has ever made me feel like fat poor white trash like Bridal Extraordinaire did. I was there a total of 30 minutes, which was 30 minutes too long. I could not get out of there fast enough. Congrats on your horrible customer service. I WILL NEVER RECOMMEND THEM TO ANYONE, NOT EVEN MY WORST ENEMY!!! They are a horrible business!!! Luckily I ended my day going back to The Gown Gallery to purchase my dress. While I was there my party was talking with another bride?s party who just so happened to have just left Bridal Extraordinaire with the same type of horrible experience as well. We both ended up buying our dresses at The Gown Gallery and ended our horrible experience on a high note. Congrats Bridal Extraordinaire on two lost sales and tons of horrible word of mouth!!!