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Bridal Extraordinaire

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Business Details

BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

General Info:
Please Visit Our Website for More Information
Sponsored Links
Neighborhood:
Noland Acres
Categories:
Bridal Gown Preservation, Bridal Shops, Wedding Supplies & Services, Clothing Stores, Formal Wear Rental & Sales, Tuxedos
Other Information:

Parking: Lot, Private

Bike Parking: Yes

Wheelchair Accessible: Yes

By Appointment Only: Yes

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Reviews

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AshM80

Posted: 1/25/2012

Provided by Citysearch - 
Overall
Please Read So This NEVER Happens To You!!!

I went to Bridal Extraordinaire to find the perfect wedding dress. I had quite a few people with me to help me pick out the perfect dress. I had come from a great appointment at The Gown Gallery and was in high spirits, that is until I stepped foot into Bridal Extraordinaire. The minute I walked in there wasn?t even standing room. I did have an appointment and they escorted us all to the ?private? room where I was to try on dresses. I told the sales associate what I was looking for and she immediately asked my budget. Apparently a $2,000 is pretty low for this store as she made it very apparent that she was not happy with what I was comfortable spending. I told her I was looking for something with lace and some bling. She talked to me as if I was stupid and didn?t know what I wanted, even though I knew exactly what I was looking for. She asked me if I had found any dresses anywhere else. I told her I had my eye on a dress, but was excited to see what the store had to offer. She immediately said ?well why are you here then?? I was floored by her abrasiveness, but was in high spirits and didn?t want her to ruin my day. The room was supposed to be private, but was in the front of the store and had other sales associates coming in and out constantly pulling dresses for other brides. Moving on to what happened next, I must set the stage to say that I have had some health issues that have made me gain some weight. So, I was particularly self-conscious going into the appointment. I was trying on dresses in a size 14, which is not my typical size. After I was shown 3 dresses, she proceeds to tell me that ?I have shown you everything within YOUR budget.? She then turns to my size 2 maid of honor and says ?if someone else in your bridal party wants to try on dresses you can see other dresses, but I have shown you everything in YOUR size.? I have never felt so low in my entire life. I was on the verge of tears. No one has ever made me feel like fat poor white trash like Bridal Extraordinaire did. I was there a total of 30 minutes, which was 30 minutes too long. I could not get out of there fast enough. Congrats on your horrible customer service. I WILL NEVER RECOMMEND THEM TO ANYONE, NOT EVEN MY WORST ENEMY!!! They are a horrible business!!! Luckily I ended my day going back to The Gown Gallery to purchase my dress. While I was there my party was talking with another bride?s party who just so happened to have just left Bridal Extraordinaire with the same type of horrible experience as well. We both ended up buying our dresses at The Gown Gallery and ended our horrible experience on a high note. Congrats Bridal Extraordinaire on two lost sales and tons of horrible word of mouth!!!

Helpful?Flag
Updated: 6/11/2015
Overall
Wonderful Experience

I went to BE to find an evening gown for an upcoming Ball. The girl assisting me was extremely professional and sweet.
I felt she really cared about finding me the right dress and brought me other options. When I did find the dress I was willing to consider it needed a few alterations and she was excellent at showning me how it would look if I had the alterations.
She removed old dresses from the room each time I tried one on.
The store was very clean and the dresses were very beautiful and up to date.

I would totally recommend this shop to anyone.

If there was a negative thing to state about BE it would be the overall knowledge and professionalism of the staff. Though the ladies were sweet and helpful, I did not feel they knew excactly what would look good on me. Even if the dress was overpriced from my budget. Often when the perfect dress is on you as the customer.
There is always the possibility you cant possibly live without it. Overpriced or not!
Now thats selling the dress.
Know your customer and what would look great on them.
Just my opinion!
So, perhaps more education on the dresses itself.

Helpful?Flag
supershopper10

Posted: 1/10/2011

Provided by Citysearch - 
Overall
Truely Satisfied

My experience was excellent, the staff was very friendly and knowledgable. It didnt take them very long before the found the perfect wedding dress for me. Because I live out of town they made it extremely and convient for me to have an opportunity to see and try on my dress each time I came into town. I absolutely love Bridal Extraordinaire!

Helpful?Flag
Akidd

Posted: 9/12/2010

Provided by Citysearch - 
Overall
BEST PLACE TO GET YOUR DRESS

I got my wedding dress at Bridal Extraordinaire. It was by far the best store I went to while looking for my dress. Believe me I went everywhere. The girl that worked with me was SO good. She listened to what I wanted and help me find the dress of my dreams! I felt comfortable and the customer service from the moment I walked in the door to the moment you walked out was great. I would recommend this store to anyone and everyone. LOVE LOVE LOVED IT!!!

Helpful?Flag
Updated: 6/11/2015
Overall
Love this Place!

I bought my dress here and it was the best customer service in the Kansas City area! The girls were so sweet, listened to exactly what I wanted and were very knowledgeable! Anyone looking for a dress should definitely check out this place. You will love it! The dresses are gorgeous and reasonably priced! I found the dress of my dreams here and would recommend it to everyone! Bridal Extraordinaire is definitely extraordinary!

Helpful?Flag

Posted: 4/18/2008

Overall
Amazing!

I bought my gown there and the people were so incredible. They listened to exactly what i wanted, and they picked the perfect gown for me.

Incredible customer service!

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Bridal Extraordinaire

12109 Shawnee Mission PkwyShawneeKS 66216

(913) 268-5566

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Bridal Extraordinaire

12109 Shawnee Mission PkwyShawneeKS 66216

(913) 268-5566

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