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Goodpaster & Fletcher General Dentistry

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Business Details

30

years

in Business

Hours:

Regular Hours

Sat - SunClosed

Extra Phones:

Phone: (850) 344-1454

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Services/Products:
  • Dentists
Payment method:
amex, visa, discover, mastercard, financing available, all major credit cards
Neighborhood:
Shalimar
AKA:

Fletcher, Lisa, DDS

Goodpaster, Howard, Dds - Goodpaster & Fletcher

Howard Goodpaster DMD

Categories:
Dentists, Oral & Maxillofacial Surgery
Other Information:

Specialties: Pedodontist, Kids, Pediatric Dentistry, Dentistry For Children, Youth

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Reviews

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01/29/2013

Overall

My dentist and hygienist were great!! Office staff, not so much. Originally told me my copay was $175. Then the day before my appt, called to tell me it would be $800, which I paid the day of service. Then a month later, I got a surprise whopper of a bill for over $3000!! Apparently it is my job to double check that they did their job properly in communicating with my insurance company.

I will still go there, because I love the dentist/hygienist. But lesson learned with the office staff. Always double check with your insurance carrier to see what is covered and how much out of pocket you will have to pay!!!

11/01/2011

Overall
Horrible, incompetent, extreme...

Horrible, incompetent, extremely rude administrative staff! I made an appointment for myself and son months in advance only to find out that our appointments were never put in the system. This was after I made childcare arrangements for my infant, took leave from work, and picked up my older son early from school for our appointments. The administrative staff did not apologize for the extreme inconvenience nor offer to get us in as soon as possible- they did not care. I decided to switch dentists after this incident (which was unfortunately not the first time our appointments were 'lost' in their system). I called the office to request my records and they said they had no record of me in their system! They lost my dental records! This, of course, was not just an inconvenience as I had to have all of my x-rays redone at a new dental office, but a security issue as well because my personal information was in those files. This is the absolute worst administrative staff I have ever come across and it is not surprising that I am not the only person that feels this way. Horrible experience! The hygienist was nice but left me with a mouth full of blood every time I visited so my decision to change offices was quite easy- even though it meant I had to pay out of pocket to get a new set of x-rays. If you need a dental appointment in Shalimar, go see Dr. Hanle. Their whole office is wonderful and my hygienist, Katie, is great! I am actually looking forward to my next visit!

02/11/2011

Overall
Office is pleasant

I have been a patient at this office for a couple months now and had a good experience each time. The receptionists are nice and greet me when I come in. They also work me in when I have called in about an emergancy situation. I recently received a bill from the office and upon calling to inquire on the bill, the general manager was very polite and willing to work with me to sort out the situation. The dentists are very friendly and good. I would recommend anyone to visit this office.

02/11/2011

Overall
GREAT OFFICE!!!!

I have been a patient of this office for years and have never had a problem. The whole office is great. The dentists and front staff are all very nice. They always greet you when you walk in and if you have a problem with your account Kellie (the office manager) is always willing to help in any way she can. The office is wonderful! Everyone treats you like family.

01/24/2011

Overall
Office staff could be more friendly

I have been to this dentistry office a couple of times now for cleanings and some dental work and I am very happy with Dr. Goodpaster. I have had worst dentists in the past with excellent front office staff, and I have no complaints so far with the exception of their front office staff. if I were working as front office personnel, I would want to make all of my patients feel welcome and treat them with the utmost respect.

01/06/2010

Overall
unpleasant office staff

I have been a patient of Dr. Goodpaster and he is a wonderful dentist! My kids love him also. The staff there is not too friendly. They treat you as if you are a piece of junk. I tried to straighten up a bill and they would not work with me and just sent it straight to collections for a copay. Then when I finally made an appointment, Kellie who is supposedly the office manager told me that I have to pay no matter what when I come in and they will never work with me again. Very unfriendly when you go to the window to talk with them. If you do deal with this dentistry, it is not the dentist but the staff that are nasty.



Mandi Palmer

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Goodpaster & Fletcher General Dentistry

1 11th Ave Ste D3ShalimarFL 32579

(850) 651-6700

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Goodpaster & Fletcher General Dentistry

1 11th Ave Ste D3ShalimarFL 32579

(850) 651-6700

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