I cannot say enough good about Joanie, she really knows her clocks. I didn't think my clock could be fixed, but, she did and it works just like when I first bought it. I liked her from the first, because I knew the way she talked she was a Christian. Good job well done BLACK BEAR. I highly recommend Joanie "THE CLOCK LADY" When she brought my clock back, she went over every details, and some things I didn't know about my clock.