Unfortunately I have had to use them 4 times in the last month and I can see the reason for some of the good reviews and also for the bad reviews. They took good care of me, the only problem was they didn't have my tires ready when they told me to return on Monday, they sold me another set they promised would fit and as they pulled out the car the tires rubbed. BUT they did make it right by giving me the better tires at the same price and thus the reason for the 4 star. My brakes and my husbands breaks have been fine since having them placed. I will use them again. On a side note since I was there so much I got to use the restroom a few times and although it is around the side of the building it was spotless inside, Hopefully it is a sign of how they run their business.
I came here to get my brakes changed. They got me in and out in about 30 minutes. they didn't try to talk me into new rotors or new drum brakes. They cleaned the drum brakes and replaced the front brake pads and rotated the rotors and didn't even charge me the $40 for cleaning the drum brakes. The back ones are still making noise sometimes and a few weeks later I took it back over there to get it checked...I had to wait a little longer this time but they checked it and it was fine, it was just the brake light was out.; They didn't even charge me to change the light. Thanks so much for the good service.
The folks at Five Oaks were a huge help when we were in Tennessee on a recent trip and had a tire problem. We were back on our way quickly. When i had a small problem subsequently, Manager Michael Loy was extremely understanding and solved it to my satisfaction. First class outfit. Highly recommended.