This place was horrible. I have been getting massages for 14 years now and I like to get a taste of every massage business and spa around ever since my first therapist Sally left the business 9 years ago.
The environment at the Severna Park ME was very nice and professional looking. But once I had gotten inside the door, the front desk staff started to push me to sign a contract for the $59/mo for 12 months. The high pressure sales pitch did not ever end. In my experience, the therapists where also somewhat pushy when it came to memberships. Nonetheless, I decided to give this place a chance because I had learned a long time ago -especially in the massage industry- that even in the most unlikely atmospheres, you can sometimes find a real gem in the rough.
My first massage there was not too great. You could clearly tell that the therapist was not really paying attention to her massage at all. She seemed worn-out and unfocused it seemed like she spent most of her time talking about herself than massaging me! In my 14 years of being a self-proclaimed "massage aficionado" I would dare say that this ranked up there with one of the worst massages I have ever gotten.
To be fair, I understand that any spa has more than one therapist so I tried again two weeks later with a different therapist. The front staff was kind enough to allow me to try again at the introductory rate.
This time, the therapist was much better. Indeed, he had a very strong and caring touch and stayed consistently focused on me the entire massage. I had gotten one of the best massages I had ever gotten since Sally retired from massage therapy. I must admit that the second chance I gave massage envy really impressed me enough to sign up for a 6-month contract (yes, after enough negotiation, and to the front desk staff's repeated denials, you CAN get a 6 or maybe even shorter membership plan)
Unfortunately, after that great massage, I had tried on at least 4 separate occasions to get the same therapist again and have been continually given appointments with other therapists that I did not want. They had told me before I signed up that I could "request" a therapist, but everytime I tried to book an appointment with him, they would say that he is unavailable or not working there anymore.
At this point, I decided that I no longer wanted to be a member of a spa that does not honor its client's wishes on their chosen therapists! I was enraged that they would not allow me to cancel my membership for any reasons I tried to tell them, even though I was just thoroughly disappointed that they would repeatedly refuse to book me with my favorite therapist.
Finally, I was able to terminate my contract with a doctor's note after I *developed a condition which would make getting a massage impossible. That was too much work for me to NOT get a massage. No more massage envy for me, and if you are thinking about going there, even if you get an incredible massage, just remember what happened to me first!