I called about a 2007 X5. More curious than anything because I had never driven one but was in love with the shape. Zack answered the phone and my first impressions were extremely skeptical; independent dealership, “we take good care of our cars”, “we do right by the customer” and more. A lot of big promises that I have heard from other dealers before and have always been unpleasantly surprised to find are untrue. Upon arriving at the dealership, there is a very large show room and a lot of inventory. Zack was with a customer and passed me onto James because they are not commissioned sales people. Not commissioned? - now that I like. James was very knowledgeable about all the packages, features and quirks about the X5. He was even able to give me a detailed break down of the differences between the X5, Q7 and ML. I was really impressed by his knowledge and pointing out things I hadn’t considered. When I wanted to test drive the car he took my info and just gave me the keys. I wasn't sure about the size of the trunk and had previously been thinking about a Q7. James not only gave me freedom to test drive the X5 but had a Q7 pulled up and ready when I returned for a side by side comparison. This was a lot of running around for him for me when I had clearly said I was just looking. When I compared the two cars side by side, he was right about all the quirks particular to my situation and the X5 was a clear winner. There was absolutely no pressure to buy anything but we sat down to look at some pricing anyway. I was blown away by how open both he and Zack were about everything. There are no managers (the worst types of human beings) or finance guys so all the decision-making was with these guys. They actually printed out a rate sheet from the bank and showed me the rates available to me without increasing them. When it came to my trade in they allowed me to remove my customized parts and gave me a very fair price. It was the tax advantage that James shared with me which ultimately sealed the deal. I had originally gone down there to just look but the excellent customer services, knowledge, honesty and great deal got me a new car ☺ My story and great experience would have ended there. HOWEVER, after buying the car as-is with no warranty, I drove it to Mt. Baker ski lodge for a family trip with my kids. Upon arriving at the lodge the X5 started leaking coolant violently and before I new it the car was ready to overheat. $!@$ was my reaction. I knew that the dealership would give me the standard “as-is” disclaimer. I was stuck on a mountaintop with a broken down car, kids, miles from home and no warranty. I thought I would call Elliott Bay just in case, even though I knew what to expect. To my surprise, these guys not only took care of the parts and labor to fix the coolant tank but covered the several hundred dollar tow from Mt baker back a 128 miles to Seattle. I was blown away. They even gave as another x5 as a loaner and sent the car back to have another inspection performed on it just incase anything else was wrong. My experience James, Zack, Spencer, Adam, Dan and Elliott Bay has been nothing short of spectacular and I would thoroughly recommend them!
Before I was able to purchase my first Chevy Malibu Maxx from the Pierre group of auto dealers, I had been turned away by over 25 dealerships in the Puget Sound. It was an incredibly frustrating experience, especially because those turning me down weren't professional or even courteous. Yes, the economy is absolutely horrible and there is little money to lend, but it's certainly not an excuse to treat potential buyers as poorly as they did! I discovered Pierre Money Mart about a week ago after reading the classified ads and calling their phone number. I was relieved when I actually got to speak with a professional, knowledgeable salesperson who made me feel great about calling and invited me to come in to see what cars they had. The next day I went to the Lake City location with a compact to mid-size Chevy in mind. Their dealership was easy to find and was run by none other than the most friendly sales staff I had ever seen at any dealership. Not only that, but their showroom and outdoor lot were immaculate and didn't feel unlike walking into a high-end new car dealership. After I looked at and drove a few different cars, I picked out my Chevy Malibu and applied for financing. They were able to approve me within an hour with just a couple signatures and the last 3 months of pay stubs, which was so much more painless than I had originally thought it would've been given my current situation. I just have to say that this is the best place to get financing approval no matter what your situation is. Don't even waste your time with anyone else!
First let me tell you I’m no novice to car shopping or financing. I have bought many, many, many cars from dealerships since I was 16 years old prior to us moving to Washington. It was time for a new vehicle so my wife and I were in the market for a late model BMW 750Li and had been searching for quite some time. We first went to a local Puyallup dealer “Tent Sale” just to look and they (in the typical car lot sales pressure fashion) did everything they could to “put me into” everything they felt they could sell me, just because they did not have the car we wanted to buy. A real waste of time! The search went on…. FORTUNATLEY, we met Zac & Rob at ELLIOTT BAY AUTO BROKERS in Seattle, Wa. We were amazed at their inventory of fine automobiles all in excellent condition, super clean, with low miles and best of all at Amazing Prices too! The sales experience was relaxed, pleasurable and totally pressure free. Their financing was easy, lightning fast and what a Great Rate! And the owner Jim, well you couldn’t meet a nicer guy that knows his business and really cares about his customers. I wouldn’t be surprised if a good number of Elliott Bay’s business is from return customers. As busy business professionals we will certainly be back on our next vehicle purchase. Thanks’ again Jim, Rob, Zac & everyone at ELLIOTT BAY AUTO BROKERS for making or recent vehicle purchase an absolute “BEST IN CLASS” automobile shopping experience!