I had a very happy experience at this UPS Store yesterday. After a long day of problems and hassles, I came into the store to return some cable TV equipment to Comcast. I was helped by a man named Jim, who manages the store. Although I had the wrong packaging and no shipping label, Jim happily re-packaged the equipment and arranged for shipping at no charge (apparently they have an arrangement with Comcast). While Jim was working on this, I noticed that he was using a mouse pad that resembled a miniature Persian rug. "That's a nice mouse pad," I said, "I ought to get one like that." Jim smiled, and when he was finished processing my package, he handed me the mouse pad as a gift, which blew me away. I have the mouse pad on my desk right now. Whenever I use it, I'll think of Jim's calm, positive manner, and how he made a bad day better.
20026 Ballinger Way NEShoreline, WA 98155
I never thought I would have a go-to UPS store, and in fact I've never paid to mail anything via UPS, but as a dedicated Zappos shopper I end up doing free returns somewhat regularly, and this is my usual spot. It's located next to Marination on the roof level of QFC, which means there's always free parking available in the small lot - nice when you're hauling boxes! The store is clean and well maintained and I've never seen a line of more than one or two people, so you can get in and out quickly. They always get my boxes scanned and my shipping receipt quickly and efficiently. Recently I had them hold a Xmas delivery for a small fee ($5/box), and that worked out well - they had written my name on the boxes, knew exactly where they were, and got them immediately. Much better than other UPS pickups I've done at other locations.
I went to the mall and afterwards I was super stressed out because I forgot my car keys somewhere in the mall! I did all kinds stuff before I gave up and called a locksmith. 01 Plus Lock & Key Seattle got good reviews so I called them and the locksmith quoted me the price to make me a new key. He came out to where I was; he opened my car first...and guess what?!? He found my keys under the driver seat! and he said.."Hey man!! I’ve found your keys"!! I’m not kidding. Some other locksmith definitely would have ripped me off and charged me for new set of keys...but the tech from 01 Plus Lock & Key Seattle was honest enough to tell me the true and only charged me for service call and to open my car! He is a real classy kind of locksmith.