Renewal By Andersen = High-Quality Products + Excellent Customer Service through and through!! We have an old, custom-build house where nothing is "standard." We had a big job--replacing windows and doors throughout the house. A sales agent, Eric J., was very knowledgeable and informative. He suggested good solutions and alternative for us. Measure Tech Robert M. further clarified our plan down to minute details that only a specialist would notice. Coordinator Cory V. was always on top of things. On the first day of installation, two installers, Coltin G. and Waylin E., showed up on time, clean, neat, and courteous. Boy, did they work hard for the next 5 day! I was at home for the entire time. Installing windows correctly takes a lot of skills and communication (and patience) between the two, one on the inside and the other on the outside of the house. I have never heard their voice raised as they adjusted windows down to the last millimeter. They methodically worked together. They protected the area they worked very well. Each day, the area they worked in was cleaned up. I am a daughter of a general contractor and know a bit about building/remodeling projects. So, I always anticipate unforeseen issues to pop up. The caliber of a contractor is often determined by how they solve those unexpected issues. Given the size of the project, all in all things went smoothly. But there were a couple of issues. Coltin and Waylin presented a solution each time and never made them my problems. Renewal By Andersen is a tightly knit company where everyone actually communicates with each other. I felt they care about us, the customer. Now that all the work is completed, we are VERY happy with both their products and service.
My wife and I agonized for a few years about replacing the windows in our house. We spoke to 2 or 3 companies and they were all disappointing. Hesitantly, we scheduled Renewal by Andersen to give us a quote. They sent a gentleman by the name of David D. to our home. He was precisely the type of salesperson that works for us - helpful but not pushy, expedient but not rushed and, best of all, realistic. He worked with us to come up with a fair price to replace 10 windows in our home. When he left we were very happy and excited about our new windows. The company was then quick to send an installation supervisor, Chad M., to our home to get the final measurements. Chad did a great job of explaining exactly what they needed to do to replace our windows. Some of our windows were a bit tricky but Chad correctly and accurately assessed what we needed. 3-4 weeks later the Installer Team of Waylin and Casper arrived at our home. The plan was for them to install all 10 windows in one day. They arrived on time and quickly got to work. To say that they did a great job would be an understatement. Waylin and Casper did an amazing job. They were friendly, hard working and very considerate of our home. They completed the job in one day and left no mess behind. Our windows look amazing and we couldn't be happier. The new windows have made huge difference in our home. No longer do we suffer in the heat. Every representative from Renewal by Andersen exceeded our expectations - especially David and Waylin. We highly recommend Renewal by Andersen. Great company and great people.
After shopping around we decided to go with Renewal by Anderson to replace our 9 windows in our older 1930’s house. The price felt a bit high at first but after the project was finished it was well worth the cost. At the 2015 home show in Seattle we requested a sales rep to come visit our house to share with us what options Anderson provided. There was a detailed presentation on the windows and my wife picked out the styles she wanted. The financing was wonderful since it was a 0% interest for 24 months. The team of installers (Coltin, Waylin, Klinton and Kraig) arrived early for the installation. They put down cloth and plastic throughout entire house which I appreciated. The quality and speed of the work was fantastic. We’ve had many contractors working around our property the past few months and none came close to being as wonderful as the team from Renewal by Anderson. I appreciate the time they took to perfect the job around our new egress window. The job was completed in 1 day which was amazing. We love the new windows and will definitely have Renewal by Andersen replace any future windows and recommend to all family and friends.