Called prior to going into the store and the phone rep said he'd hold the item for me because it was the last black hoodie. When I walked in the store we were greeted right away and I told the sales rep what I had on hold. He had trouble finding the item or the sales rep that even talked with me. He kept searching and finally found it. Basically the staff was really nice and he even offered to put the item in a gift box. My son loved the zip up hoodie. It's a nice lightweight zip up.