Customer Service got worse when shop relocated
I work seasonally up at Mt. Baker and have been shopping at SnoCon for years. The new loc at Yale Ave got some sweet gear and boards but the last 3 times I've been there the reps ignore you. Recently I went with the intention of buying the Burton SL-10's and after a while of standing there in the boot section with a boot in hand looking for a rep to help me out with a size I figured they were busy so left and ran across the street to REI to check stuff out. I returned 25 min later to the same crappy service. I browsed the entire store for other gear and came back to the boots last, still ignored by 3 reps chatting with eachother, one was b.s.'ing with non-customers, and one actually gave me eye contact to walk right past me to chat with another rep's customer about their dog. I witnessed a couple that was in the store that entire time unable to get assistance, as well and couldn't believe that we were all being ignored so blatantly. I put the $450 boot back on the shelf along with the coat, two pairs of pants, and gloves I had picked out, and excused myself from the store a second time intending to contact the owner of SnoCon to see if they're aware that their rude reps are allowing customers to leave their store with intent to buy gear. If my size boot was on the floor I'd have brought them straight to the cash register to pay. That's how easy the sale would have been, but it's hard for me to justify going back to be ignored by losers who don't care for their jobs very much.