03/17/2012Provided by Citysearch -
One star is generous. The summary: the whole office is condescending, rude and inconsistent. I have moved the care of my pets to a different vet clinic.
Since Queen Anne Animal Clinic was so close to my new home I thought I would give them a try. My husband and I have both been unhappy with them since the first visit 8 months ago.
First, Dr. Spencer did not bother to take a look at the pile of vet records we had provided that would have given him a thorough history for the first visit. He insisted that many tests needed to be run in order to continue on the long term and even short term medications both pets were on despite clear good health in their physicals and the fact that similar blood tests and were already provided in the vet records we brought. So, five hundred dollars later (this visit was meant to be a basic physical for both animals mind you) we managed to walk away with a short term refill for the dog (surprise! her blood was normal!) and for the cat, also a refill (surprise! she was stable!).
Throughout the process of getting prescriptions refilled for the cat over these 6 months I have been treated poorly by the receptionists at the clinic. I have repeatedly been given the attitude that they know better than me about the animals I have been taking good care of for many years. They have been condescending and giving false information since the beginning.
Then we come to our most recent encounter (already unhappy with the service, I have only been going back to this vet for refills and have already established a relationship with a different vet hospital for future care). I had a vial of the cat medication that stated I had one more refill. When I called the refill in, I was told by the receptionist that I had to bring the cat in for a semi-annual exam before they would dispense the medication. Since I only had a few days' worth left of the medication the receptionist agreed to give me a few days' worth to hold us over until I could have a conversation with a vet. I didn't get a call the first or the second time I was told the vet would call...I finally walked myself over to the vet and said it would be nice to get a call from the receptionist when she knew that the vet wouldn't be able to get to my file since he was (in her words) ""so busy and his stack of files is THIS high and he doesn't even take lunches"".
Dr. Spencer finally got to my file and called at the very end of his day. He set a very negative tone from the start of the call and didn't let me get a word in, repeatedly interrupting me when I tried to state my case. He spoke to me in a very condescending and patronizing tone of voice, was lecturing me as if my parent, even feeling the need to define ""hospice care"" to me when I tried to explain our cat's condition.
Dr. Spencer insisted that we had ""agreed"" that I would bring my cat in at 6 months, that he didn't know how to jog my memory of that, that he wasn't a drug dispenser, and that I am the ""author of this"" situation. I let him know that I still had a refill left and that I called it in with a few days to spare, that I know my animal and know what to look for in terms of symptoms of illness due to the wrong medication level, that this cat is most likely days from dying (by euthanasia) because of her physical condition (paralysis and general immobility) from an old accident that is unrelated to the medication in question, and that putting her through a vet visit is unnecessary was something I was unwilling to do just because he said so.
He has agreed to give me 2 more weeks of medication and said he will not give me anymore after that.
The whole interaction was patronizing and shocking. I have had dogs and cats with challenging veterinary problems in my care for many years and have never had a problem with a vet prior to this encounter. The least I expect is some consistency, respect for clients, and a willingness to clearly walk me though my options. They