We took our cat who initially was feral to Northgate vets for eleven years.They were the only ones at the time that would accept an unruly cat! <br>We have had nothing but exceptional care ,professionalism and attention to detail from the staff, technicians and the vets especially Dr Phillips. <br>Our cat had all his routine checks ,teeth cleaned , tendonitis and hypertension treated [they have an ultrasound to check your animals bloodpressure ] and eventually cancer .Our cat lived several months longer than anticipated with prophylactic care under Dr Phillips.That was our chosen route not to be aggressive with treatment though those options were offered. <br>When it was time for our beloved cat to rest ,we received exceptional care with great sensitivity .
My dog is elderly with medical issues. I newly moved in the area and was looking for a clinic that is caring and can provide emergency service (24/7) similar to service I came from. They don't have 24/7 in-house but they're affiliated with another clinic that can provide that service. The staff were friendly; they listened to my concerns; they recorded my observation on chart/file correctly; the doctors listened, talked me through health and care issues, and they followed up. Tests were recommendations I either decided to do or not. It depends on your comfort level of risk whether you want to go for additional tests. Sometimes all the tests can do is tell you what health issue it is not.
This is the second time I've accompanied my partner to this clinic, and we won't be coming back. She has now been asked at least 4 times for her dog's previous records, and even been blatantly lied to about speaking to her dog's previous clinic. Every employee failed at organization; the same questions were asked over and over again, the same expensive tests were ordered again after coming back without problems (noting ""good practice"" as the reasoning after questioned about it) and almost all staff members were incredibly rude until it was time to sell another unnecessary test. It's truly sad when a business exploits their customers' love for their pets to sell more, and I would never trust these people with my loved ones.
After much thought, I blame my choice of this vet clinic as the primary reason my cat is dead. I took my 10 year old cat in on a Thursday before a three day weekend when the primary doctor ""Smalley"" was taking the next 4 days off. My cat had a blockage in his intestine and should have been operated on that day. Doctor ""Smalley"" turned my cat over to a doctor ""Baxter"" who finally called me late the next day. She said she would call me right back to confirm arrangements for surgery on the next morning, but then she never called back. After I called and left two messages, I finally got a call back Saturday evening and all she had to say is that they could fit my cat in on Tuesday after the holiday. In hindsight, it seems like doctor ""Baxter"" dragged her heels, either because she was too busy to care or maybe because they couldn't arrange for surgery until after the holiday and didn't want my business to go to a 24/7 clinic? Doctor ""Smalley"" finally operated on my cat on Tuesday, five days later, and even though he said he would call right after the surgery, he didn't. I didn't receive a call to update me until it was too late. My cat died. I believe in my heart that he would still be here if I took him to an emergency 24/7 clinic over the weekend that could have performed the emergency surgery. Today I received the bill for the surgery with no note or card or anything, just an invoice with a request to provide feedback on citysearch... I think a short note with some sort of condolances should be a gesture that any good vet would take the time to do - because their heart would demand it. I was left with the feeling that neither of these ""doctors"" is in this business for the right reasons. And if you love your pet, I think you should find someone else to care for it. It just might not be convenient for this clinic to provide your pet with the care it needs.
I walked into Northgate Vet on a Saturday afternoon, to see if they had any openings. They fit me in same day, even though the clinic was bustling with activity and pets. They were so friendly to my cat Spiderman, and even took a Halloween picture! The Doctor was very knowledgable and got Spiderman feeling better and looking himself the next day! My favorite part is the Pet Portal online account they set me up with for free! They let me know that I could even refill my pet's prescricption online and it's cheaper! It's also another great way to communicate with the Doctor about Spiderman's condition. I highly reccommend this clinic to anyone who is looking for a clinic that is great with pets, efficient with healthcare, and makes it a fun and positive experience!
I recently visited northgate vet for my first time and I have never felt so comfortable leaving my pet. The whole staff treated me very well from the first encounter at the door to when I picked my pet up and paid my bill =) \r <br>I reccomend anyone to try them and you will never will go any where ever again.