I would not want to do business with this company. The person I had the pleasure of dealing with was very rude. Talked down to me, and treated me like I was stupid because of an error she made. I will not recomend anyone to this company. They would do well to remember they never know whom they are speaking with on the phone. You should learn how to be nice maybe.
As the owner of this company, I take very seriously a concern of this kind. If this annonymous person would come forward and contact me I would very much like to apologize for the way they were treated and offer training to the employee who commited the offence.