Strike 3 on Service ~ You're out
Attracted by the mood and romantic atmosphere, my girlfriend and I returned to Il Bistro three times within two weeks. Our first experience at the bar was excellent. When we returned on a quiet week night for the food happy hour, we were greeted by EXTREMELEY slow service, and an undeserved attitude from the manager who rushed us into picking out a desert. Though the kitchen was no where near closing, we ordered what the menu claimed was ""gelato."" It was unmistakably ice cream...not gelato. Strike three on service came when we chose a romantic booth in view of the bar--a place we had seen other couples sitting on our previous visits. After being obviously ignored for 15 minutes, the hostess rebuked us for sitting in the ""dining room"" which was closed, and said to be served we would have to walk TWO STEPS away. We sat there stunned for a few minutes and discussed what we were going to do, when the manager (our favorite person with the famous attitude) told us again that the dining room is closed. My girlfriend smiled warmly and said we were just finishing a discussion and would only be a moment. He condescendingly repeated that we were sitting in the dining room, it was closed, and to be served we better move immediately. So we did: straight out the door, with no intention of returning. There is absolutly no reason to speak to people like that, especially in the service industry. And so much for the relaxed Italian atmosphere; it is obvious no one on staff has ever been there. We estimate Il Bistro lost about $600 over the next three weeks from us alone. We will tell others to avoid it, and encourage you to do the same.