09/24/2011Provided by Citysearch -
After a great experience last time, I made another appointment with Libby, who's fantastic, friendly and really knew what to do with my hair.
When I walked in, I was informed that Libby 'no longer worked there' and that they didn't want to honor my appointment, even though the shop was completely empty (no surprise there). The snotty girl at the counter said she called and left a message for me, which is a complete lie, since I have my phone with me all the time.
Forget about professionalism, this is flat-out insulting - I can't believe this place is still in business!